Senior Director, Mortgage Originations

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Full Time Sales Littleton, MA, US

Salary Range: $ To $ Annually

Job Title:Senior Director, Mortgage Origination

Department or Branch:Mortgage Origination

Working at Workers Credit Union

At Workers Credit Union, everything starts with a simple but powerful purpose:
We enable financial prosperity through values-driven solutions because everyone deserves a future they can believe in.

For more than a century, we’ve been a trusted partner in helping people make confident financial decisions and build stronger futures. Today, as a $2.5B organization serving over 120,000 members, we continue to evolve, thoughtfully blending personal connection with modern capabilities to better support our members in the moments that matter most.

We call this the Workers Way. It shapes how we show up every day, with personalized guidance, practical solutions, and a deep commitment to doing what’s right. Just as importantly, it defines how we work together. We choose purpose over ego. We communicate directly with respect. We dare to grow. We do the right thing, always
. And we win together
, because meaningful results are built through shared success.

As we look ahead, we’re building on a strong foundation and continuing to evolve how we operate and deliver impact, simplifying experiences and strengthening capabilities.
We have big plans for the future, and we hope you’ll be part of what comes next.

Why this Role Matters

Leads the credit union’s mortgage origination strategy, staff management, and service excellence. Drives business growth through strategic partnerships and market expansion while ensuring seamless mortgage application processing and compliance.

What You’ll Contribute

• Work closely with the Executive Leader to define and execute department strategies, initiatives, and performance targets, ensuring alignment with broader business unit objectives. Share accountability for achieving departmental strategic goals.
• Lead and support direct reports, fostering a culture of high performance and accountability. Provide back-up support for direct report(s) as needed.
• Set measurable goals and performance expectations for direct reports, providing regular feedback and conducting check-ins to drive continuous improvement.
• Cultivate a culture of collaboration, innovation, and continuous improvement within the department and across departments.
• Develop and manage relationships with internal and external stakeholders, ensuring effective collaboration.
• Oversee internal and external mortgage origination staffing, making key employment decisions, setting performance goals, delegating work, coaching team members, conducting performance reviews, providing salary recommendations, and resolving personnel matters. Ensure staff receive ongoing training and development.
• Train staff on mortgage products and loan programs, equipping them with the knowledge to effectively assist members in choosing the best financial solutions.

Community & Member Engagement

• Mortgage Origination & Member Engagement – Actively engage with members to initiate mortgage lending opportunities. Conduct prequalification and preapproval meetings for first mortgages, refinancing, and home equity loans.
• Business Development & Relationship Management – Build and maintain relationships with real estate brokers and industry professionals to promote WCU’s mortgage products and services.
• Community Engagement & Outreach – Partner with Chambers of Commerce and local organizations to enhance awareness and accessibility of WCU’s mortgage and financial products.
• Member Education &…