Retail Customer Services Representative
Listed on 2026-01-01
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Healthcare
Healthcare Administration
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Position Summary
The Retail Customer Service Representative must be knowledgeable of all equipment and supplies provided by Home Medical and uphold its standard for excellence. Responsible for competently and efficiently performing all tasks relative to the order intake process in a friendly, professional manner. Responsible for knowledge of third-party reimbursement issues.
Position Summary
The Retail Customer Service Representative must be knowledgeable of all equipment and supplies provided by Home Medical and uphold its standard for excellence. Responsible for competently and efficiently performing all tasks relative to the order intake process in a friendly, professional manner. Responsible for knowledge of third-party reimbursement issues.
Essential Qualifications
Education:
High school diploma or G.E.D. equivalent preferred.
Licensure: N/A
All employees and contracted staff will have either successful completion of an American Heart Association
* accredited course in Basic Life Support (BLS) (for clinical staff), or Heartsaver CPR AED (for nonclinical staff), and renewal on a regular basis, with up to a three-month grace period after the expiration date.
Certification(s): N/A
Skills:
Able to function as a polite and cooperative team member with a positive attitude. Good computer skills are preferred. Good oral and written communication skills. Must be detail-oriented. Able to work independently with minimal supervision. Able to handle multiple tasks with numerous interruptions. Able to maintain confidentiality.
Work Experience:
Medical Office Experience or Health Insurance Authorization experience preferred.
Essential Functions
- Balance till daily and assist with bank deposit preparation as needed.
- Answer incoming calls, take customer orders, and key orders into the computer as appropriate.
- Maintain open communications and confidentiality with customers and referral sources.
- Respond to customer questions and concerns.
- Assist walk-in customers with retail sales and orders and know supplies, prices, and reimbursement.
- Obtain insurance information and verify it according to company guidelines.
- Prepare appropriate documentation for billing e.g. history of CMN’s/waiver.
- Key all documentation into the computer verify all information for completeness and accuracy.
- Be familiar with the order confirmation process and provide back-up as needed.
- Assist in maintaining inventory and presenting a well-organized retail area.
- On-call per company policy
- Responsible for attendance at in-store in-services and to attend other in-services per company or manager’s request.
Non-essential Functions
- Performs additional duties as assigned.
- Adheres to facility Values, Service Excellence and Standards of Excellence.
North Country Home Health & Hospice Agency (NCHHHA), based in Littleton, NH, serves residents of Coos and Grafton Counties. Compassionate, patient-focused services include Home Care, Palliative Care, and Hospice Care. Home care offerings include, but may not be limited to, skilled observation and assessment, nursing care management, disease management, surgical aftercare, wound care, injections and IV therapy, maternal and baby health, pediatric care, rehabilitative services, and therapeutic assessment and rehabilitation planning specific to the home.
Palliative care services include in-home consultation with a provider and/or Medical Social Worker, advanced care planning, symptom management recommendations, social and spiritual support, and bereavement and grief support. Hospice care includes a certified hospice nursing assessment, 24/7 clinical support, in-home provider visits for pain and symptom management, medical supplies, equipment and hospice medications, volunteer support and companionship, social and spiritual support, and bereavement and grief support.
A proud partner of North Country Healthcare (NCH),…
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