Guest Service Supervisor

Overview

Guest Service Supervisor (GSS) at Global Partners LP is responsible for driving top notch guest experience while facilitating the completion of store level tasks.

• Supervise employees, ensuring they perform all duties implemented by management.
• Coach employees by giving constructive feedback to help perform tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to established safety, security, quality, and store operations policies and procedures.
• Operate the point of sale according to corporate standards; maintain proper cash levels.
• Ensure all store housekeeping tasks are completed (cleaning, dusting, sweeping, mopping, trash).
• Execute guest service programs and processes 24/7.
• Manage cash processes including deposit preparation, lottery, gift cards, and checks where applicable.
• Replenish products to maintain in-stock conditions.
• Address inquiries and handle guest complaints.
• Check in external and internal vendors per established guidelines.

• Must be available to work flexible hours that may include day, nights, weekends and holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for the position.
• Must have reliable transportation and a valid driver’s license.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs during a shift.
• Work in intermittent temperatures (e.g., cooler, outside).
• High School Diploma or GED.

• Competitive salaries and opportunities for growth; a Talent Development Team providing trainings for growth and job development.
• Health and Wellness benefits:
  Medical, Dental, Vision and Life Insurance, plus additional wellness support.
• 401(k) plan with company match.
• Tuition reimbursement after 6 months of service.

• Apply to express interest in the role.
• The hiring manager will review your resume; if your experience aligns, a recruiter or manager will contact you.
• Interviews may be conducted in person or via Zoom, with additional information provided as needed.

• High School Diploma or GED

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by law. If you have a disability and need an accommodation to apply, please contact our recruiting department at .

Disclaimer:
In Massachusetts, lie detector tests are not allowed for employment decisions.