Concierge

Job Title:

Concierge
Facility:
Live Oak Healthcare and Rehabilitation

Location:

Live Oak, Florida

Shift: Full-Time | 11:00 AM – 7:00 PM
Pay Rate: $18 – $23 per hour, based on experience

Live Oak Healthcare and Rehabilitation is seeking a compassionate, detail-oriented Concierge to support a warm and welcoming experience for our Residents and their families. This position is essential to enhancing the quality of care through thoughtful coordination, timely support, and exceptional service.

• Collaborate with Admissions to prepare rooms and ensure necessary equipment (beds, oxygen, etc.) is in place.
• Verify rooms are cleaned, cleared of previous belongings, and fully functional (lights, call bells, TVs, etc.) before new Resident arrival.
• Create and deliver personalized welcome baskets for new Residents.
• Greet, escort, and orient new Residents to their rooms to foster a comfortable transition.
• Provide emotional support to Residents and families by listening and offering encouragement.
• Answer call bells and assist or notify staff promptly to ensure needs are met.
• Address Resident concerns using the Grievance Process and ensure timely follow-up.
• Foster positive relationships with Residents, families, and staff.
• Attend in-services, Resident Council meetings, and staff meetings as needed.
• Assist with facility tours and room changes, especially during off-hours.
• Complete Concierge follow-up forms within 48 business hours of admission and before planned discharges.
• Email daily progress updates to administrative staff.
• Coordinate with laundry for retrieval of belongings for returning Residents.
• Prepare and distribute discharge gift bags, including ordering needed items.
• Oversee and schedule Resident smoking sessions.
• Perform other duties as assigned by the Administrator.

• Minimum 2 years of experience in a long-term care or nursing home setting.
• Excellent interpersonal and communication skills.
• A warm, empathetic, and service-oriented personality.
• Strong organizational skills and ability to multitask in a fast-paced environment.

• 401(k) Retirement Plan
• Generous Paid Time Off
• Comprehensive Medical and Dental Insurance
• Team-Oriented and Supportive Environment
• Employee Recognition Programs
• Exciting Company Perks

Why Join Live Oak? Be part of a compassionate team dedicated to creating a positive and supportive environment for our Residents. Your attention to detail and caring nature can make all the difference.

Background screening information:
Florida Clearinghouse