Customer Accounts Advisor

Join to apply for the Customer Accounts Advisor role at The Aaron's Company, Inc.

We are Aaron’s – an industry leader in the sales and lease‑to‑own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team‑oriented, high‑energy, recognition‑based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Salary – $14.00 to $14.50 per hour.
* This position is also eligible for incentive pay based on performance.
Note that the pay range provided above is the lowest to highest rate we believe we would pay for this role at the time of posting; it may be adjusted in the future.

Customers are at the heart of Aaron’s. As a Customer Accounts Advisor you will coach customers, drive payment collections, and facilitate lease agreement renewals by building strong relationships through phone and in‑person interactions.

• Excellent interpersonal skills – connect, empathize, listen, explain simply.
• Strong multi‑tasking, organization, negotiation, and persuasion abilities.
• Passion for making a difference in people’s lives.

• Maintain up‑to‑date customer information in the store computer system and document all payment appointments.
• Contact customers who have not renewed their lease agreements – both in‑home visits and over the phone.
• Sell the benefits of timely lease renewal payments.
• Assist the Customer Account Manager with daily, weekly, and monthly revenue and renewal goals.
• Handle merchandise returns and guest deliveries as directed.
• Clean and certify merchandise at the Quality Assurance Center.
• Complete and maintain weekly vehicle maintenance and route sheets.
• Load, secure, and protect product in the company vehicle and safely operate it.
• Assist the Sales Team as needed.
• Perform any reasonable duties requested by management.

• At least 21 years old (US) or 18 (Canada) with a valid state driver's license.
• Must meet DOT requirements and obtain required states certification (US).
• Flexible to work an 8‑am to 9‑pm schedule.
• Physical ability to lift up to 50 lbs. unassisted and up to 300 lbs. with a dolly.
• Two years of retail or customer service experience preferred.
• High school diploma or equivalent preferred.
• Excellent interpersonal, communication, and telephone etiquette.
• High energy and multitasking ability.
• Professional appearance and strong brand stewardship.
• Proficient computer skills.

• Paid time off – vacation, sick, holidays.
• Medical, dental, and vision insurance.
• 401(k) plan with contribution matching.
• Competitive performance incentives.
• Opportunities for advancement.
• Other benefits vary by full‑time/part‑time status.

• Entry Level

• Full‑time

• Other

• Retail

Aaron’s is an Equal Opportunity Employer. Aaron’s is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class.

Candidates who require accommodation during the recruitment process should contact