Digital Experience Representative ; Bilingual-Spanish

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Part Time Individ Contributor Livermore, CA, US

Salary Range: $23.00 To $27.00 Hourly

UNCLE Credit Union

Join an award-winning team! UNCLE Credit Union has been voted Best Credit Union in the East Bay for nine consecutive years and a Top Workplace for five consecutive years
. We're looking for an
on-site
Part-Time member-focused professional who is passionate about helping people achieve financial success through exceptional service and personalized financial solutions.

• Assist members through in-bound, phone, chat, and email interactions
• Build relationships by identifying member needs and recommending appropriate products and services.
• Educate members on credit union products, services, and digital banking tools.
• Support account inquiries, transactions, technical support, and service requests.
• Meet service, quality, and referral goals.
• Accurately document member interactions and maintain compliance with policies and regulations.
• Collaborate with team members to deliver an outstanding member experience.

• High school diploma or equivalent.
• Six months or more of banking, credit union, financial services, call center, or customer service experience.
• Strong communication, problem-solving, relationship-building skills and strong verbal and written communication ability
• Comfortable using multiple computer systems and applications.
• Ability to thrive in a fast-paced, team-oriented environment.
• Spanish speaking is preferred

At UNCLE Credit Union, you'll be part of a collaborative culture that values service, growth, and community impact. If you're motivated by helping others and creating exceptional member experiences, we'd love to hear from you.

• $23-27/hr doe. (
  Additional: Spanish Speaker hourly premium)