Financial Services Consultant

Financial Services Consultant 1 – Sunward

Job Summary

This front‑line, member‑facing position handles daily financial transactions, analyzes members’ needs, performs consultative selling for our financial products, and ensures a smooth onboarding and membership experience. It supports the credit union’s mission, vision, and service standards while maintaining the highest levels of integrity and regulatory compliance.

Essential Job Duties

• Processes member transactions accurately and efficiently, including deposits, withdrawals, loan payments, and check cashing.
• Handles various transactions and responds to member account inquiries. Posts transactions to members’ accounts and maintains member records.
• Balances cash drawers at the beginning and end of shifts to ensure accuracy.
• Issues cashier’s checks, money orders, and bank drafts.
• Verifies and reconciles daily transactions to maintain accurate records.
• Proactively educates members about our products and services.

• Resolves member issues and problems, providing timely and regular updates.
• Maintains a high level of professionalism and confidentiality in all interactions.
• Assists members with deposit accounts (opening, closing, maintenance, certificates of deposit), monetary transactions (draft orders, stop payments, statement copies, check deposits, cash deposits/withdrawals), deposit services (safe deposit boxes, direct deposits, payroll distributions, ATM/check card orders, PIN numbers, notary services), loans (credit card, personal loans, bill payments), business accounts (open DBA, sole proprietor, LLCs, corporations), IRA and fiduciary transactions.
• Upholds the Credit Union’s compliance with the Bank Secrecy Act (BSA), including the Customer Identification Program and anti‑money laundering policies.
• Reports unusual or suspicious activity to the Risk, Legal, and Compliance Department.
• Completes Currency Transaction Reports (CTRs) and submits them to the designated internal department in a timely manner.
• Ensures all member interactions and transactions are conducted with integrity and in compliance with applicable laws and regulations.
• Performs other duties as assigned.

• Develops and maintains strong relationships with members, understanding their needs and providing tailored financial products and solutions.
• Engages with members to understand financial situations and short‑term and long‑term objectives.
• Performs consultative selling to offer personalized products that help members achieve their goals.
• Collaborates with other departments—Investment Services, Consumer Lending, Mortgage and Business Lending—to provide comprehensive financial guidance.
• Promotes financial products and services suitable for members based on their needs.
• Identifies opportunities for account and membership growth and cross‑selling additional products or services.
• Maintains knowledge of products and services offered.

Requirements

• Excellent interpersonal and communication skills (verbal and written).
• Excellent organizational skills and attention to detail.
• Strong proficiency with Microsoft Office applications and familiarity with digital communication tools.
• Adaptability and willingness to learn new skills and technologies.
• Ability to manage multiple tasks and prioritize effectively in a fast‑paced environment.

Knowledge

• Thorough knowledge of Credit Union products, services, features, and benefits.

Education and Experience

• Minimum one year of experience in the financial industry, consultative sales role, or related field.
• Minimum high‑school diploma; more than one year of related experience is acceptable.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Flexibility with schedule to meet member and organizational needs.
• Ability to lift up to 20 pounds at times.

Salary

$23.00 – $25.00 per hour (Depends on experience)