Loan Servicing Operations Specialist - Non Impound; Temp

Loan Servicing Operations Specialist –Non-Impounded (Temp)

Location:

Livermore, CA

Hiring salary range: $22.21 - $27.16 per hour

Fremont Bank — one of the Bay Area’s most respected and long‑standing financial institutions — is seeking a strategic, hands‑on professional to join and help advance our LSD—Operations team. This is a high‑impact opportunity to contribute to the success of a mission‑driven organization committed to excellence, community service, and strong client relationships.

If you’re energized by purpose‑driven work, collaboration, and delivering meaningful results, we’d love to connect.

Founded in 1964, Fremont Bank is one of the oldest independently owned banks in the Bay Area and has been consistently recognized as a Top Workplace for the past 15 consecutive years. Our foundation is built on relationships — with our clients, our associates, and our communities.

We offer:

• People‑first culture grounded in inclusion and excellence
• Deep community involvement and local reinvestment
• A mission‑driven workplace where values and performance go hand in hand

• Full‑Service Banking with comprehensive financial solutions, advanced technology, and exceptional service
• No‑Compromise Approach — we help clients get to "yes"
• Core Values:
  • Go above and beyond for clients
  • Foster a supportive and empowering environment for associates
  • Deeply invest in the well‑being of our local community

Under limited supervision, the Loan Servicing Operations Specialist – Non‑Impounded (Temp) is responsible for providing outstanding support to the Loan Servicing Department with respect to insurance for residential and consumer loans in accordance with specific instructions, policies, guidelines and procedures. The Specialist is to ensure timely updating of insurance information and tracking of expired insurance, subsequent force placement and monitoring for all residential and consumer loans.

• Track expired fire insurance for non‑impounded residential and consumer loans
• Send requests to insurance agents to get updated insurance declarations
• Call insurance agents when updated insurance has not been received
• Update insurance information to the loan servicing MSP system from evidence of insurance received by mail and fax
• Preparation of documents for scanning
• Preparation of quality control findings and subsequent reports
• Additional tasks as assigned

• High‑school graduate with some college level education or equivalent combination and experience
• Minimum of 2 years customer service experience
• Ability to maintain good relationship with customers and other employees
• Analytical thinking ability, diplomacy, and professionalism are required
• Task‑oriented with the ability to work on deadline
• Excellent verbal and written communication skills
• Moderate computer skills including working knowledge of Microsoft Office
• Excellent customer service skills
• Excellent organizational skills
• Some knowledge of property fire insurance preferred

• Team Players who go above and beyond to support their colleagues
• Action‑Oriented professionals who challenge the status quo and seek improvement
• Purpose‑Driven individuals who understand and champion the bank’s community impact

• Medical, dental, and vision insurance
• Flexible Spending Accounts (FSA, Dependent Care, Health Savings)

• Employee Stock Ownership Plan (ESOP)
• 401(k) with employer match
• Performance‑based bonuses or incentives

• Paid holidays, vacation, and sick time
• Free personal checking and savings accounts
• Home loan rate discounts
• Tuition reimbursement and professional development resources
• On‑site gym and discounted health club memberships
• Employee Assistance Program (EAP)

Fremont Bank is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected classification.

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