Senior HR Operations Analyst

As the leading transit bus manufacturer in the United States, GILLIG buses play a critical role in the environmental and social initiatives in communities across our nation. GILLIG is on the forefront in the transition to zero-emission vehicles and has an unmatched reputation in the industry for quality, reliability, durability, service, and support. From initial design through final assembly, each GILLIG bus is designed and built in Livermore, CA.

• Leader in environmentally friendly mobility solutions including battery electric, hybrid electric, near-zero CNG and clean diesel transit buses
• Renowned for its inclusive team/family-oriented culture
• Stable, successful, and growing organization – a Bay Area business for over 132 years!
• Flexible schedules (
  * depending on project needs)
• Excellent compensation including company paid medical premiums, generous retirement plan and other comprehensive benefits

We are looking for a detail-oriented Senior Human Resources Operations Analyst to join our team. This position is an integral partner for ensuring quality data, upholding processes, and empowering cross-functional communication within our organization. This individual will be the go-to expert for complex HR transactions, data auditing, and compliance reporting, while also leading HR projects that drive efficiency and improve employee experience.

The ideal professional is someone who has well-developed analytical and functional skills and is passionate about accuracy, compliance, policies, and regulations. As a member of the HR team, you may be given other job duties to support the department unrelated HR Operations.

This position is
on site in Livermore, CA
and reports to the Director of Human Resources (Corporate)

• Own and enhance core HR processes including employee lifecycle from onboarding to offboarding, compliance, and policy implementation
• Ensure actions comply with company policies and procedures and to local, state, and federal employment law
• Support managers and employees with transactions in SAP Success Factors while maintaining data integrity
• Identify opportunities to streamline operations and implement scalable solutions that improve employee experience
• Generate HR reports and provide operational insights to support decision-making
• Prepare compliance reporting (EEO, ACA, state/federal audits)
• Lead HR-related projects, such as process optimization, policy rollouts, or system enhancements in partnership with HRIS
• Establish and enforce best practices regarding standard operating procedures (SOPs) for ticket resolution as well as operational workflows
• Utilize and work within a case management tool (Fresh Services) for handling and prioritizing requests to ensure SLA is achieved
• Work cross-functionally with teams to collect documentation for legal and/or compliance related initiatives
• Support HR systems releases, identify impact and enhancement opportunities associated with a new release, and communicate appropriately with key stakeholders
• Develop processes to audit, analyze, resolve, and mitigate current and future issues
• Other HR activities as needed within the HR department

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred
• Minimum 4 years of progressive experience in HR operations, HR analytics, or HR support
• Strong knowledge of HR processes, compliance requirements, and data governance
• Expertise with HR systems (HRIS platforms like SAP Success Factors; case/ticketing systems such as Fresh Services)
• Advanced experience in MS Office 365 (Word, PowerPoint, Advanced Excel, Visio, and SharePoint)
• Solid knowledge of core HR processes, including onboarding/offboarding, position changes, benefits administration, payroll, and employee data integrity
• Must have the ability to remain focused, professional, tactful, committed to confidentiality, and discrete when handling sensitive and/or confidential information
• Excellent communication skills, consistent responsiveness and strong problem-resolution abilities (critical, strategic, and evaluative thinking)

• Ability to lift 25 lbs.
• Regularly required to sit,…