ServiceNow Business Analyst

Overview

Edgewater Federal Solutions is seeking a Service Now Business Analyst to join the team and support the IT program at a major national laboratory.

• Lead communication efforts to explore, identify, and represent IT business requirements for Service Now solutions.
• Review current enterprise configurations of Service Now and be able to showcase existing features to end users.
• Review new or upcoming OOTB features and be able to showcase features to end users and articulate potential benefits.
• Analyze, document and design team reporting and performance tracking requirements
• Review existing processes, procedures, reports, and assist with the design and or lead improvement implementation efforts
• Ability to assess the operational and functional needs of a team to help define the direction and strategy to reach their desired goals.
• Design business process flows, procedures and work plans.
• Create basic prototypes of service management configurations in development environments to showcase to key stakeholders
• Assist or facilitate the testing of solutions with key stakeholders
• Collaborate with existing system administrators and developers and provide representation for the change and release management processes.
• Collaborate with existing development teams to provide requirements specs in the form of stories, requirements documentations, etc.

• BS/BA in relevant discipline plus minimum 2 years or more years of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties of the job.
• Must be US Citizen
• Must be able to obtain and maintain a DOE Q clearance
• Onsite required, opportunity to work remotely will be assessed after 6 months
• Service Now Delegated Developer (formally Citizen Developer) or similar Service Now certification holder

• Proficient in Service Now, PowerPoint, SharePoint, Confluence, Outlook, and Teams
• 1-3 years professional experience working in a medium to large-scale Service Now environment with existing complex interdependence
• Ability to build Service Now solutions, workflows, dashboards, and reports within a Service Now test/development environment
• Ability to clearly and professionally communicate with both technical and non-technical stakeholders to capture business cases and requirements, resulting in accurate, detailed documentation
• Ability to focus on ‘customer first’ while adhering to established process
• Strong problem-solving abilities, taking initiative to find resolutions with a can-do attitude
• Ability to work effectively in a collaborative and interdisciplinary team environment

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.