Oracle Cloud HCM Help Desk Lead

Oracle Cloud HCM Help Desk Lead

Location: Hybrid – 2 days onsite per week in Livermore, CA

Job Type: Contract

Job Description: We are seeking an experienced Oracle Cloud HCM Help Desk Lead to support and lead the implementation, design, configuration, testing, and rollout of Oracle Cloud HCM modules, with a strong focus on Help Desk / HR Service Delivery. This role will serve as the functional lead for the module, partnering closely with business stakeholders, technical teams, and implementation partners to ensure a successful deployment and post-go-live support model.

• Lead the end-to-end implementation of the Oracle Cloud HCM Help Desk (HR Service Delivery) module
• Drive functional design sessions, gather business requirements, and translate them into scalable Oracle Cloud configurations
• Configure workflows, case management, knowledge base, approvals, SLAs, and security roles
• Lead and support system testing activities, including unit testing, integration testing, and UAT
• Act as the primary functional SME for the Help Desk module throughout the project lifecycle
• Collaborate with technical teams on integrations, reporting, and data migration as needed
• Support change management, documentation, and end-user training efforts
• Provide guidance on post-go-live support, enhancements, and optimization opportunities

• Proven experience leading Oracle Cloud HCM implementations, specifically Help Desk / HR Service Delivery
• Strong hands‑on experience with design, configuration, and testing
• Experience acting as a functional lead on at least one full Oracle Cloud HCM implementation
• Strong understanding of HR processes and service delivery models
• Excellent stakeholder communication and leadership skills
• Ability to work in a hybrid environment, including onsite presence in Livermore, CA (2 days/week)

• Experience with additional Oracle Cloud HCM modules (Core HR, Absence, Talent, etc.)
• Prior experience in enterprise or public-sector environments
• Experience supporting post-implementation stabilization and enhancements

• Hybrid: 2 days onsite per week in Livermore, California

Mid–Senior level

Contract

Information Technology

IT Services and IT Consulting