Sr. Director, Business Operations

Job Summary

Responsible for directing the activities of the Finance Business Operations department, the Sr. Director of Business Operations for the California Region plays a pivotal role in driving operational excellence and strategic growth while fostering a high-performance, collaborative culture. This position provides executive oversight of a dynamic operational portfolio, including Capital Management, Facilities/Real Estate, Fleet, and Procurement, while influencing key areas such as Business Development, Construction, Engineering, Government & Community Affairs, and Sales through partnership and thought leadership.

The successful candidate will confidently navigate complex regulatory environments, oversee large-scale capital investments, and shape enterprise-wide initiatives while developing and empowering a talented team. This is an exciting opportunity to make a meaningful impact, champion innovation, and help position the organization for long-term success. Additional responsibilities may be assigned as needed.

• Evaluates actual results against expected performance and communicates areas for improvement.
• Establishes, evaluates and implements performance metrics for functions supervised. Measures and analyzes actual performance and makes recommendations for improving profitability where needed. Provides overall department business and organizational strategies that effect related units.
• Reviews and analyzes forecasts and recommends changes where appropriate. Updates forecasts for both current performance and new development to provide management with a current perspective of the business.
• Directs training and education to Managers on metrics and tools to improve financial performance.
• Collaborates with cross-functional groups to propose and manage creative solutions for improving coordination, collaboration and communication. Forecasts, maintains and secures appropriate company assets.
• Coordinates and drives cross functional initiatives, proactively identifying dependencies and driving issues to resolution.
• Develops and manages budget and expenses.
• Collaborates with other operational departments such as tech ops, construction and business services to ensure resources are available to support their daily needs and special projects.
• Hires, trains, evaluates, coaches and counsels staff.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Capital & Grant Administration:
  Directs the financial modeling, submission, and administrative oversight of state grant programs to support network expansion.
• Business Expansion:
  Leads operational due diligence, financial analysis, and integration strategies for regional acquisitions and edge-out opportunities.
• Asset Management:
  Oversees a large-scale Fleet and Facilities organization, ensuring national-level performance in preventative maintenance, safety, and efficiency while also focusing on the modernization and standardization of processes.
• Predictive Forecasting:
  Maintains high levels of Capex and constructed passings forecast accuracy through management of complex project funnels and collaboration with Construction and external business partners.
• Executive Influence:
  Acts as a strategic partner to the Senior Leadership Team, translating operational data into actionable insights.
• Other duties and responsibilities as assigned.

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Business Operations, Capital Management, Collaborating, Executive Influence, Independent Judgment

Primary Location Pay Range:
This job can be performed in California with a good faith estimated pay range upon hire of $ - $ USD. Comcast…