Business Operations Manager

Description

The Business Operations Manager leads the internal operations of a distribution business that supplies equipment and materials to contractors and public agencies in California for Traffic Signals, Intelligent Transportation Systems (ITS), and underground utility projects. The role has authority over billing, accounts receivable, accounts payable, and office administration, and manages the supervisors and staff who perform that work. The Operations Manager serves as the primary liaison between the business unit and the corporate finance department, and is the local resource that employees, managers, and leadership turn to for operational questions and decisions.

This is not an accounting position. General ledger accounting, month-end close, and financial reporting are performed by the corporate finance department. The Operations Manager applies a strong working knowledge of accounting principles, including debits and credits, journal entries, inventory, fixed assets, and supporting documentation, to make sound operational decisions, ensure local transactions are accurate and complete, and support corporate finance.

JAM Services offers a Full Benefits plan including Medical, Dental, Vision, Life and LTD insurance. We also provide a 401(K) plan with a 6% Safe Harbor match, PTO and 10 Holidays.

The Business Operations Manager spends the majority of their time managing the business unit’s internal operations and the employees who carry them out. The role exercises discretion and independent judgment on matters of significance to the business unit, including staffing, credit and collection decisions, process design, and operating policies, within the overall direction of business unit leadership and corporate finance.

• Manages the AR / Collections, Billing, and office administration functions, directly supervising the AR / Collections Supervisor, the Billing Supervisor, and administrative staff.
• Hires, trains, and develops staff; sets performance expectations; conducts performance reviews; and makes decisions or recommendations on pay, promotion, discipline, and termination.
• Sets department priorities, staffing levels, and work schedules to meet business needs and deadlines.
• Builds a team culture of accuracy, accountability, and service to internal and external customers.

• Oversees billing, accounts receivable, collections, and accounts payable to ensure transactions are timely, accurate, and properly documented.
• Establishes and approves authority limits for credit, payment arrangements, adjustments, and write-offs, and makes final decisions on matters escalated by the supervisors, within corporate policy.
• Oversees the company’s lien and payment protection process to safeguard collections on private and public works projects.
• Reviews and approves vendor invoices, expense coding, and payment requests in accordance with corporate approval policies.
• Monitors cash flow drivers, including DSO, past-due balances, shipped-not-billed, and vendor payment timing, and takes action to address issues.

• Serves as the primary point of contact between the business unit and the corporate finance department.
• Provides corporate finance with accurate, complete documentation for journal entries, accruals, inventory, fixed assets, and month-end close.
• Researches and resolves account discrepancies, reconciling items, and audit requests in partnership with corporate finance.
• Translates financial information and corporate policies into practical guidance for local managers and staff.
• Supports budgeting and forecasting by providing operational data and…