Retail Store Manager LIVERMORE | Las Positas Rd

Job Description

Retail Store Manager (RSM) at Arch Telecom in Livermore (Las Positas Rd)

Lead a retail team to bring the brand to life. Live and breathe the brand and Arch Telecom’s Core Values. Act as a brand ambassador, create energy and excitement around our products and services. Thrive in a fast‑paced fun environment where customer needs are the first focus. Build new and deepen existing relationships, uncover customers’ needs, and educate, demonstrate, and recommend device and service solutions.

• Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in‑store.
• Ensure the store meets or exceeds sales goals, overseeing all store functions from sales and inventory to the implementation of new store programs and initiatives.
• Sell to find personalized solutions beyond the bare‑bones device and service plan, including unique accessories or up‑and‑coming IoT devices.
• Make sure the store is always at its best.

Approach service and sales needs with patience, honesty and empathy.

• Demonstrate our ever‑expanding coverage in customers’ neighborhoods with a lightning‑fast LTE network.
• Explain how plans and services let customers live unlimited, feel the love, stay connected, and go further.
• Showcase how we’re redefining wireless, covering device and account inspection, review, and troubleshooting.

Complete trainings on in‑store experience, new skills and processes, knowledge of systems and reference resources.

• Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
• Identify and hand off small‑business leads.
• Develop strong peer relationships where everyone is accountable for the company’s success.
• Have a good time while providing first‑class customer experience.

• Leadership.
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to lead a team, share best practices, serve customers, and resolve issues.
• Effectiveness with operational, financial and performance management.
• Amazing communication skills to your team and customers.
• Prior wireless sales experience.

• Employee Stock Ownership Program (ESOP).
• Competitive salary.
• Bonus earnings.
• Automatic raises when reaching milestones.
• Exciting opportunities for career advancement.
• A culture of care & excellence.
• Health benefits for full‑time employees.

• Be at least 18 years of age.
• Wireless sales experience.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full‑time (45 hours) availability.

Arch Telecom embraces a diverse workforce, fostering perspectives and experiences that reflect the communities we serve. We welcome everyone to our team. YOU BE YOU!

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