General Manager, Sandro​/Maje - San Francisco Outlets, Livermore, CA

Position: General Manager, Sandro/Maje - San Francisco Premium Outlets, Livermore, CA

General Manager, Sandro/Maje

Location: San Francisco Premium Outlets, Livermore, CA

At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high‑fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet.

By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability.

About the Role

As a General Manager, you’ll bring leadership, vision, and entrepreneurial spirit to your boutique, driving a dynamic and client‑centric environment. With a people‑first approach, you’ll develop a strong business strategy that touches on People, Product, and Planet—guiding your team to success through empathy, empowerment, and expert coaching. You will lead by example, fostering a culture of confidence, growth, and excellence that inspires your team to achieve their full potential.

Key Responsibilities Leadership & Team Development

• Lead with vision by fostering a high‑performing, positive team culture that drives engagement, collaboration, and retention.
• Recruit, mentor, retain, and develop top talent, creating an environment where team members feel empowered, supported, and motivated to grow within the organization.

Customer Experience & Brand Representation

• Act as the ultimate brand ambassador, inspiring your team to deliver exceptional customer service and create unforgettable styling experiences that reflect the brand’s identity.
• Lead clienteling initiatives by demonstrating how to build meaningful, lasting relationships that elevate the in‑store experience and drive customer loyalty.

Sales Performance & Goal Achievement

• Drive key performance indicators (KPIs), including achievement of commercial target, conversion rates, units per transaction (UPT), average basket size, appointment sales, and inventory shortage.
• Motivate and guide the team to consistently meet sales goals, while identifying opportunities to improve performance and exceed expectations.

Operational Excellence & Efficiency

• Ensure seamless operations across both front and back‑of‑house, managing processes with precision and attention to detail to optimize store efficiency.
• Oversee and participate in daily operational tasks, ensuring compliance with company standards and fostering a smooth, organized workflow.

Business Strategy & Corporate Collaboration

• Leverage resources provided by corporate partners, serving as a key liaison between headquarters and your boutique to align strategies and maximize business success.
• Implement corporate initiatives effectively, adapting them to meet the specific needs of your team and store while driving overall performance.

Who You Are

• 2‑3+ years of prior supervisory experience, preferably in luxury retail management.
• Prior experience managing in a commission environment is a plus.
• Prior merchandising experience.
• A natural leader with strong coaching, communication, and people development skills.
• Passionate about client relationships and creating a high‑touch, personalized shopping experience.
• Results‑driven and strategic in decision‑making, with a focus on achieving KPIs.
• A strong recruiter who attracts top talent to build a high‑performing team.
• Achieve talent acquisition targets including open‑to‑hire percentage and hiring speed.
• Achieves staff turnover goals.
• Highly organized, adaptable, and solutions‑oriented in managing store operations.
• A brand ambassador who embodies SMCP’s core values and vision for modern luxury.
• Flexible availability, including evenings, weekends, and holidays, is required.
• Fully versed in front and back of house.

Benefits

• 500% shopping discount, seasonal wardrobe offering, and seasonal clothing allowance.
• Cell phone contribution.
• Comprehensive health, dental, life, and disability coverage.
• Employer‑matched 401(k) with immediate 100% vesting.
• Paid time off, including vacation, holidays, sick time, and personal days.
• Paid parental leave and pet benefits.
• Employee Assistance Program (EAP) and MAVEN Family Planning support.
• Monthly and Seasonal Bonus Incentive Plan.
• Mentorship and professional development support.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industry

Retail Apparel and Fashion

Compensation Range

USD $85,000 – $100,000

California Employment Opportunity ... (EEO statement can be added if required).

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