Customer Service Rig Technician

BAUER Equipment America is a leading global provider of foundation equipment and support to the foundation construction industry. We have offices and a dealer network with locations throughout the United States. Recognized for technological advances and innovation, BAUER Equipment America represents BAUER Maschinen across North and Central America. We are headquartered in Conroe, Texas and operate a facility in Livermore, California.

We are looking for a Customer Service Rig Technician for our Livermore, CA location. This position reports to the Customer Service Manager - West Coast.

• Receives customer service requests, assesses customer needs and complaints, diagnoses equipment issues, and suggests repair solutions to the manager or supervisor based on customer needs and resource availability; this includes, but is not limited to, shop or field service repairs.
• Performs diagnoses and provides effective hands-on repairs.
• Researches and determines spare parts needs and suggests spare parts packages.
• Provides effective and efficient technical assistance in person or via phone.
• Performs and/or assists with field and shop repairs.
• Coordinates service requests with appropriate Service departments and the manager/supervisor.
• Resolves product issues through accurate identification, documentation, and clear communication with all affected parties.
• Assists in maintaining technical manuals and related service department files and office records.
• Follows operating and technical procedures and workplace instructions.
• Performs other duties as assigned by the supervisor.

• Education and Training – High school diploma required;
  Associate’s Degree in a mechanical, hydraulic, or electrical machinery related field or equivalent post-secondary diploma is desired.
• Technical Requirements – Proficiency in mechanical, electric, and hydraulic troubleshooting and repairs. Knowledge of Microsoft Excel, Word, and Outlook. Strong communication skills and fluency in English. Ability to interpret technical instructions, diagrams, flow charts, maintenance schedules, and other relevant documentation. Willingness to work overtime, weekends, or on-call duty; travel up to 80%, including internationally. Valid passport and driver’s license.
• Experience – At least 2 years of directly related training and/or experience.
• Physical and other requirements – Able to lift up to 50 lbs; capable of standing, sitting, kneeling, crawling, climbing; able to travel independently and comply with workplace safety regulations. Licensed (as required) to operate heavy machinery, automobiles, lifting equipment, cranes, computers and diagnostic equipment.

• Entry level

• Full-time

• Other

• Machinery Manufacturing

Location:

Livermore, CA