Case Manager ; Chestnut Square

Join to apply for the Case Manager I (Chestnut Square) role at Mid Pen Housing Corporation

About Mid Pen:
At Mid Pen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs.

We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity. Mid Pen is, once again, proud to be certified as an official Great Place to Work in 2025.

Property Name (primary): Chestnut Square

Property Type: Family

Case Manager I plays a vital role in engaging supportive housing residents and providing services to help them maintain stable housing and achieve self-sufficiency. The Case Manager I supports residents in supportive housing to retain housing. The Case Manager I also supports mental health stability by assisting the resident in developing goals that lead to behavioral changes which reduce mental health symptoms and improve daily functioning.

The role facilitates linkage to community resources and 3rd party contracted partners as needed for residents.

• Deliver onsite programming at assigned properties, ensuring alignment with internal standards and regulatory requirements.
• Conduct door-to-door, phone, email, and other outreach strategies to promote awareness of available services.
• Provide crisis support and follow mandated reporting procedures for incidents such as child or adult abuse.
• Support residents with functional impairments through direct case management and development of independent living skills.
• Facilitate group and individual services, fostering community engagement and supporting residents' personal and professional goals.
• Collaborate with third-party partners and local agencies to deliver, manage, and evaluate effective services.
• Maintain accurate records, ensure timely reporting, and uphold HIPAA and mandated reporting standards.
• Assess and respond to resident needs with empathy and professionalism, contributing to the development of responsive service plans.
• Participate in team meetings and events, model a positive attitude, and maintain strong relationships with property management and colleagues.

• Strong reading, writing, and verbal communication skills; comfortable navigating language barriers using translation tools.
• Demonstrated judgment, discretion, and problem-solving abilities when working with diverse resident populations.
• Skilled in relationship-building, active listening, and conflict resolution.
• Highly organized with attention to detail; able to work independently and collaboratively within a team.
• Familiarity with mental health diagnoses and interventions, including harm reduction, motivational interviewing, and trauma-informed care.
• Committed to ongoing learning and staying current with best practices in social services for special needs populations.
• Proficient in Microsoft Office Suite, Outlook, One Drive, Teams, Zoom, Salesforce, and other relevant technology platforms.
• Must pass background and fingerprint checks; possess a valid California Driver's License, current auto insurance, and reliable transportation.
• Ability to travel between properties

• M.S.W. or M.A. degree in psychology, counseling, or related field and 1 year of full-time experience serving high needs populations (mental illness, substance use, co-occurring disorders) or B.A. or B.S. degree in the same fields with 3 years full-time…