Credit Controller

This is a proper Credit Control job, just without the five-day week. Working 3 days a week, you'll have your own portfolio of customer accounts and responsibility for making sure overdue money comes in. That doesn't mean firing out increasingly red emails and hoping for the best. It means understanding why something hasn't been paid, speaking to the right people and getting it sorted.

Some customers will just need a nudge. Others will have disputed an invoice. Some will have promised payment twice already. What you'll be responsible for:
Managing your own portfolio of customer accounts and keeping on top of a busy ledger. Chasing overdue payments by telephone and email. Investigating invoice queries and disputes and seeing them through to resolution. Working with internal teams to remove issues that are holding up payment. Following up promises to pay and agreeing payment plans where appropriate. Allocating incoming payments accurately to customer accounts.

Keeping clear and accurate records of conversations and account activity. Monitoring aged debt and identifying accounts that may require escalation. Producing debtor reports and contributing to regular credit control meetings. Supporting the wider credit control team when required. What they're looking for:
Previous experience working in Credit Control. Experience managing a high-volume ledger would be particularly useful. Someone confident speaking to customers about overdue payments. The ability to be persistent without unnecessarily damaging customer relationships. A proactive approach to resolving invoice queries rather than simply passing them on. Good organisation and the ability to prioritise what needs attention. Strong attention to detail and accurate ledger management.

A reasonable working knowledge of Excel. What's in it for you? An annual salary of up to £29k (full time equivalent) Hybrid working after a successful probation period 28 days annual leave Want to know more? Click "apply now".