Transport Administrator

Transport Administrator

To provide the primary point of contact for all transport issues arising and carry out administrative duties in order to help the depot meets its administrative responsibilities and provide a professional customer service.

Accountabilities – may include but not limited to:

• Carry out administrative and reporting duties to help the depot meet its legislative and corporate governance requirements 2
• Effective handling of calls/emails to provide administrative support within agreed parameters or to escape issues outside these parameters to the Transport Manager
• Utilise data input using the appropriate electronic systems
• Manage the effective storage of records, physical of electronic to ensure efficient location of records
• Liaise with the other departments to ensure effective communication and distribution of information to support the achievement of depot targets
• Manage the collation of data in respect of any system tools to add value department, eg Microlise
• Support transport supervisors/manager in any tasks that are necessary to support the effective running of the transport department
• To be aware of the current list of TLC customers and ensure that they are managed effectively throughout the delivery or order process in order to improve the quality of service to these customers
• To action and manage administrative duties as directed (e.g. Welcome Pack process) in order to ensure customers receive the necessary level of care

Measures & Key Performance Indicators(How performance against the job accountabilities above will be measured – a KPI may cover more than one accountability)

• Delivering Service Excellence to the customer
• All service level agreements are met and agreed processes are complied with

Challenges/Decision making

Typical challenges faced in the role and decisions needing to be made by jobholder

• Deciding the most cost effective and efficient way of resolving administrative issues to the Department requirements
• Offering an appropriate resolution within set parameters and consultation where appropriate or escalating issues as appropriate

Jobholder requirements (Knowledge, skills and key behaviours)
Requirements for qualifications, specialist knowledge, skills or key behaviours the jobholder will need to demonstrate to do the job effectively.

• Organisational skills
• Experience and understanding of the food distribution market place
• Experience in dealing with cash transactions.
• Commercial awareness
• Competent in the use of I.T. eg Outlook, Word and Excel)
• Internal processes
• Communication skills by telephone and email
• Interpersonal and influencing skills
  • Attention to detail – the ability to record accurate information
• Conscientious
• Ability to be effective under pressure

Behaviour requirements (NB. added following the evaluation) Care

• Caring about our customers and colleagues
• Being accountable and taking ownership to find great solutions
• Having passion for what you do and who you do it for
• Caring about the details

Share

• Keeping colleagues and customers informed and connected
• Involving the right people at the right time
• Collaborating across teams to achieve the same goals
• Being ‘joined up in your approach

Dare

• Making bold decisions
• Challenging the status quo and having conviction in what you know is right for the business
• Being innovative and proactive in how you approach things
• Not being afraid to invest time in things that add value

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