Bank Admin Clerk | Women's NHS Foundation Trust

Overview

An exciting opportunity has arisen for an Admin Clerk to join the Patient Access Centre team at Liverpool Women’s Hospital on a bank contract.

The role involves training to a standard that enables cover during periods of staff shortage across a range of areas. Duties include manning the appointment phone line, supporting the management of clinic bookings and covering the clinic reception when required.

As the first point of contact for our patients, a very high standard of customer service is essential. The post holder must demonstrate an exceptional telephone manner, alongside a calm, understanding, and caring approach.

• Train to cover during staff shortages in multiple areas.
• Manning the appointment phone line.
• Supporting management of clinic bookings and scheduling.
• Covering clinic reception duties.
• Undertaking bookings and scheduling of community, outpatients, imaging and admission appointments in line with Trust policy and standard operating procedures.
• Processing cancellations of appointments by patients and the hospital.
• Monitoring and extracting referrals from systems such as Choose and Book, ensuring referral accept/reject timescales are adhered to.
• Escalating booking and scheduling issues to supervisory and management staff within agreed timescales.
• Booking on the ambulance transport system to facilitate patient attendance, requesting interpreters, and informing the patient records department of short‑notice appointments as required.

• Excellent communicator.
• Computer literate with ability to quickly learn systems such as e-Referral, Hospital Patient Administration System, Outlook, and Excel.
• Demonstrated exceptional telephone manner and a calm, understanding, caring approach.

Working hours:

Monday to Friday, 8:00am to 6:00pm. Occasional weekend and evening work.

This.