Customs Process Administrator

Purpose of the Position

International trade doesn't stop, and neither do we. As a Customs Process Administrator at our Langford office, you will be part of the team that keeps goods moving across borders legally, accurately, and on time. You will work directly with client data and commercial shipping documents, applying customs duties and procedures through specialist systems, making sure every declaration is processed to the highest standard.

• Processing client data and reviewing commercial shipping documents for customs clearance
• Learning and applying customs import formalities using SCDP (Simplified Customs Declaration Process)
• Operating Duty Management computer systems and maintaining accurate stock records
• Assisting with day‑to‑day management of duty management accounts in line with authorisations and SOPs
• Processing Customs warehouse removals within compliant time frames
• Liaising with HMRC, clients, and suppliers on an ongoing basis
• General office administration including filing and record keeping
• Reviewing your own work before processing to ensure consistent accuracy

• Full on‑site role based in our Liverpool office, with occasional visits to other CSG offices for training or events
• Core hours Monday to Friday, 8:30am to 5pm, with a maximum of one early shift (8am to 4pm) or one late shift (11:45am to 7:45pm) per week
• Maximum one weekend per month (Saturday 10am to 1:30pm, Sunday 10am to 4pm) with a day off in lieu
• A fast‑paced, accuracy‑driven environment where your attention to detail genuinely matters
• Smart casual dress code
• A supportive, knowledgeable team around you from day one

Essential requirements:

• Minimum 5 GCSEs at grade C/4 or above, including English and Maths
• Strong communication and interpersonal skills
• Excellent organisational and multitasking abilities
• Detail‑oriented with a genuine commitment to accuracy
• Able to work independently and as part of a team
• Proactive and confident approach to your work

Desirable requirements:

• Previous experience in logistics or customs
• Relevant industry qualifications
• Strong academic record