Resource Planner; Reactive Maintenance

We are seeking a highly organised and proactive Resource Planner to support the delivery of reactive maintenance services across the University estate. This post is fixed term until 4 August 2028.

Working within the Service Hub, you will play a key role in managing maintenance activity from initial request through to completion, using the University's CAFM system (Planon). The Service Hub acts as the central point for receiving, triage and managing maintenance work, ensuring jobs are efficiently planned, monitored, and delivered to a high standard.

• Planning and scheduling workloads to inhouse and contractor technicians
• Receiving and processing maintenance requests
• Managing jobs from enquiry through to completion
• Maintaining accurate system data and records
• Monitoring job queues and supporting service performance reporting
• Can manage workload effectively, making decisions in line with risk, priorities, and budget constraints

This is a fast-paced operational role where you will be required to prioritise work effectively, resolve issues, and support the smooth flow of maintenance activity across a large and diverse estate.

• Is proactive, organised, and able to manage multiple priorities
• Has excellent communication skills, with a clear and confident speaking voice
• Can build effective working relationships with colleagues, customers, and contractors
• Delivers a high standard of customer service
• Is comfortable working under pressure in a dynamic environment
• Can analyse problems and identify practical, effective solutions
• Has experience in raising purchase orders and supporting financial processes

You will play a key part in ensuring a responsive, reliable, and customer-focused maintenance service.

GRADE 5

£29,588 - £33,951 pa