Administration Services Manager - Emergency Department

Administration Services Manager - Emergency Department

Closing date: 09 July 2026.

We are seeking a motivated and experienced Administration Service Manager to join our busy Emergency Department team. This is a key leadership role, responsible for overseeing the day‑to‑day management of administrative services and supporting the smooth, safe, and effective running of the department.

The post holder will lead and support a dedicated administrative team, ensuring high standards of patient administration, data quality, workforce coordination, and compliance with Trust policies. You will work closely with clinical and operational colleagues to support performance delivery and service improvement within a fast‑paced emergency care environment.

This is an excellent opportunity for an experienced manager who thrives under pressure, demonstrates strong leadership skills, and is passionate about delivering high‑quality administrative support to frontline services.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award‑winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year.

The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

The Administration Services Manager will manage administrative staff to provide an efficient and effective service. The post holder will participate in the development of corporate objectives, policies and strategic plans.

They will organise their own workload and that of the administrative teams, ensuring optimum use of physical capacity and robust plans are in place to develop and improve the administrative role in line with new practices.

The post holder will develop and coordinate the delivery of high‑quality training to administration teams, ensuring training meets customers’ needs and is delivered professionally and effectively.

They will oversee all administrative functions such as correspondence, documentation, diary and meeting coordination, appointment management, and audio/word processing where required.

They will prioritise and allocate incoming requests for administrative support, using professional judgement and knowledge of emergency care pathways to manage competing demands and service pressures effectively.

The role requires maintaining strong professional working relationships with Emergency Department consultants, senior operational managers, multidisciplinary teams, and patients where appropriate, supporting effective communication and service delivery.

The post holder will lead on the introduction and implementation of new administrative practices to support service development and operational efficiency, including developing, reviewing, and implementing protocols and standard operating procedures.

Regular weekly planning reports will be produced to ensure staffing levels, workload distribution, and cross‑cover arrangements are actively monitored and risks mitigated.

Office systems and administrative processes will be…