Receptionist, Administrative​/Clerical

# Receptionist Salary:
** Depending on Experience
** Closing date:
** 31st July 2026
** Position:
** Permanent**### LOOKING TO JOIN A LEADING LAW FIRM### # Receptionist###
** STRICTLY NO AGENCIES PLEASE!**##
** On-site** **•*
* ** Permanent
• Full-time
• Entry level**##
** About the Role
** We are seeking a highly organised, professional, and personable Receptionist to join our established and well-respected team at Paul Crowley & Co Solicitors.

Reporting directly to the Operations Manager, the successful candidate will play a pivotal role as the first point of contact for clients, visitors, and external stakeholders, ensuring an exceptional standard of client care is consistently delivered.

The role of Receptionist is integral to the firm’s daily operations and reputation. You will be the face of the firm, demonstrating confidence, professionalism, and a positive, approachable manner at all times. This position requires someone who thrives in a fast-paced professional services environment, can manage multiple priorities, and is committed to providing an outstanding service both in person and over the telephone.

You will work closely with all departments across the firm, providing administrative and operational support, while maintaining the highest standards of confidentiality, accuracy, and efficiency.##
** Person Specification & Requirements
*** Minimum of 3 years’ experience in a receptionist or front-of-house role within a professional services environment (legal, financial, medical, corporate, or similar)
* A professional and confident telephone manner, with excellent verbal communication skills
* Strong written communication skills, with a high level of accuracy and attention to detail
* A calm, organised approach, with the ability to manage competing priorities in a busy environment
* Highly personable, approachable, and committed to providing excellent client care
* A consistently professional appearance and manner, reflecting the firm’s values
* A proactive, flexible, and solutions-focused attitude with a strong work ethic
* Strong IT skills, including Microsoft 365 (Outlook, Word, Excel)
* Experience using case management systems (Proclaim desirable but not essential)
* The ability to handle sensitive and confidential information with discretion
* Excellent organisational and time-management skills
* Ability to work both independently and as part of a team
* Experience in supporting or training colleagues on reception procedures would be advantageous##
** Key Responsibilities
*** Actively work towards individual and departmental targets and objectives as set by the Head of Department
* Answer, screen, and manage all incoming telephone calls efficiently, professionally, and without delay
* Manage and distribute all voicemails received via reception in a timely manner
* Provide telephone and administrative support to Directors and staff within a fast-paced working environment
* Greet, welcome, direct, and announce visitors appropriately in a friendly, professional, and courteous manner, in line with the firm’s client care standards
* Maintain proficiency in the use of Microsoft 365 and the Proclaim case management system
* Take full and detailed messages and distribute accurately via email, ensuring where appropriate these are logged within the case management system
* Maintain and manage the reception diary system, including booking and coordinating interview and meeting rooms
* Ensure the reception area is always tidy, organised, and presentable, with up-to-date marketing and client materials available
* Maintain a high degree of responsibility in consistently projecting the image, ethos, and professional standards of the firm
* Undertake a range of clerical and administrative duties as reasonably required
* Administer fax messages via email where necessary
* Handle incoming post, documents, and deliveries received at reception, ensuring accurate allocation to the relevant fee earner
* Coordinate and update the firm’s internal hand delivery spreadsheet and tracking systems
* Provide guidance and support to employees where required, including assisting with training on reception procedures
* Undertake…