Patient Access Clerk

Breast and Endocrine Surgery are looking to recruit a full‑time Patient Access Clerk on a permanent basis to join our busy team.

The post holder is responsible, as part of a team, for providing a dedicated and comprehensive administration and reception service for outpatients within the Trust using partial and full booking processes.

The post holder will act as the first point of contact for all outpatient enquiries from internal and external customers at all levels.

A significant responsibility of the role is to accurately record information using relevant Trust paper and computer‑based systems.

The range of duties may include routine reception duties, preparation of medical notes for outpatient clinics and the booking of outpatient appointments.

Applicants should be well‑motivated, flexible, efficient team players capable of working on their own initiative, meeting deadlines in a demanding environment and portraying a professional image at all times.

Applicants must display confident communication and interpersonal skills, provide an effective customer‑focused service in line with the Trust's First Impression Standards, and possess keyboard skills.

Uniforms will be provided where necessary, but all successful candidates must present a smart and professional image in line with the Trust’s Uniform and Dress Code Policy.

Full‑time position: 37.5 hours per week (08:30 – 17:00 Monday to Friday, 1 evening clinic on rotation to 20:00).

Previous applicants need not apply.

We may hold other high scoring applicants on the reserve list for 3 months with applicants' consent.