Clerical Officer - Head and Neck

Clerical Officer – Head and Neck

The closing date is 13 July 2026

The successful candidate will join our busy Head and Neck Care Group team on a full-time basis and be responsible for registering new referrals, booking appointments via IPM and E-referral, answering telephone queries, and performing general office tasks. You will work closely with the existing clerical team and interact with patients over the telephone. Good communication skills are essential.

• Register new referrals and extract relevant patient information.
• Book appointments via IPM and E-referral systems.
• Answer telephone queries from patients and staff.
• Perform routine office duties such as data entry, filing and copy‑handling.
• Provide high‑quality customer service to patients and staff, both in‑person and over the phone.
• Work efficiently under pressure and manage high volumes of daily activity.

• Computer/typing skills RSA2 or equivalent.
• GCSEs or equivalent.
• Experience in dealing with confidential matters.
• Experience working in a busy office environment.

• Understanding of confidentiality issues.
• Excellent organisational and multitasking skills.
• Good communication and customer‑care skills.
• Proficiency in Word and Excel.
• Ability to adapt flexibly to change.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a DBS check will be carried out.

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information please visit the UK Visas and Immigration website.

Liverpool University Hospitals NHS Foundation Trust – Aintree, Lower Lane, Liverpool, L9 7AL
, United Kingdom.