Library Assistant

Job Title: Library Assistant

Starting Salary: £25,185 with the opportunity to progress to £26,403 per annum (pro rata for part time)

Hours: various hours available

Location: Libraries across Hertfordshire

Contract Type: Permanent/Fixed Term

Directorate: Resources

• You will be actively promoting and supporting the use of all of our library resources and helping customers to find the information that they need.
• You will help to deliver a programme of library activities and events such as Baby Rhyme Time, as well as supporting the Library Manager in all aspects of the day to day running of the library.
• In some libraries you will be involved in helping us to deliver services that are unique to that service point. This may include, for example, assisting people to use our Creator Space resources, including 3D printers and virtual reality devices.
• All of our Library Assistant roles help to make a positive difference to people’s lives.

We look for people who are resilient, friendly, confident, and outgoing. Who will be a reliable and flexible team player who is willing to engage with the full range of services, and events that libraries offer.

• Experience in delivering a high standard of Customer Service to members of the public.
• Resilient – ability to support customers with a wide variety of needs in a busy environment.
• Evidence of working collaboratively with a team to achieve aims and objectives.
• Strong communication skills.
• Demonstrable time management skills in organising and prioritising.
• Competent ICT skills, including Microsoft Office, Internet and other computer‑based resources.

• Experience of meeting KPIs and other targets set by Team Leads.
• Skill or experience in promoting events and services.
• Evidence of, or experience in, problem solving.
• Ability to support members of the public with queries and use of ICT.
• Knowledge of Library Services.

We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.