Registration Support Apprentice

Job title:

Registration Support Apprentice

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

Start your career supporting Liverpool residents during some of life's most important moments. As part of our Registration Service team, you'll gain valuable experience delivering exceptional customer service while helping people celebrate and record key life events.

• The role of Registration Support Apprentice you will assist members of the public to complete certificate applications, registration documents and other forms.
• You will search for and write or copy information from registers onto birth, marriage or death certificates for authorisation by a registration officer.
• In the role of Registration Support Apprentice you will be checking for accuracy of searches and issuing copies of certificates.
• You will deal directly with customers at reception and open, sort and record incoming mail.
• As part of your role as a Registration Support Apprentice you will process cred/debit card, cash, postal order and cheque payments, issuing receipts.
• You will register marriage or civil partner.
• As part of the role you will be part of the administration support for the ceremonies team.
• You will also input data to the family history database.

This role is fixed term for the purpose of completion of the Customer Service level 2 apprenticeship and will end 24 months after you start with us.

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years' service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a  Flexibility First  approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme - option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time - a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Closing date: midnight on Thursday, 17th September 2026

Shortlisting date:
Friday, 18th September 2026

Interview date:
Monday, 28th September and Wednesday, 30th September 2026

Interview type:
Face to Face

We reserve the right to close this vacancy early. Once the role has closed, you will not be able to submit an application, and we are unable to reopen the vacancy for you to complete it. We strongly recommend submitting your application well in advance of the closing date to avoid disappointment.

We are committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based…