Office Administrator

RA Dalton offers a competitive salary package along with additional benefits including:

• Private medical insurance
• Company Pension Plan
• Bonus Scheme / Annual Profit-Sharing Scheme
• Company Events
• Free parking / On-site parking
• Workwear provided
• Training and development
• Opportunities for professional growth

You will be joining a forward-thinking and growing organisation with ambitious plans to further expand its commercial presence within the water and wastewater sector.

RA Dalton is seeking an experienced, organised and proactive
Office Administrator
to support the day-to-day operations of our busy Crook office.

This is a varied and rewarding role that requires excellent organisational skills, strong attention to detail and the ability to manage multiple administrative responsibilities simultaneously. The successful candidate will play a key role in supporting our Servicing Department and wider business functions, ensuring office processes run efficiently while providing high levels of administrative and customer support.

You will be responsible for handling correspondence, maintaining accurate records, coordinating documentation, supporting customer enquiries, managing internal systems and assisting departments across the business with a range of administrative tasks.

The ideal candidate will be confident communicating with customers, suppliers and colleagues, possess excellent IT skills and be capable of working both independently and as part of a collaborative team environment.

RA Dalton Ltd is the national leader in off-mains drainage solutions. While proud of our heritage as a family-run business, we continue to grow and innovate across the UK. Our employees are at the heart of everything we do, and this role offers the chance to join a dedicated, professional and friendly office team within a business that values quality, reliability, and teamwork.

• Provide administrative support to the Servicing Department and wider business teams.
• Handle incoming and outgoing telephone calls, emails and correspondence in a professional manner.
• Act as a first point of contact for customer enquiries and direct requests to the appropriate department.
• Maintain accurate records, databases and filing systems, ensuring information is up to date and easily accessible.
• Perform data entry and document management tasks with a high level of accuracy.
• Process, organise and monitor customer documentation and service records.
• Manage tasks and updates through customer portals and online account management systems.
• Assist with scheduling appointments, meetings and diary management where required.
• Support the preparation of reports, spreadsheets, documents and presentations.
• Coordinate internal communication between departments to ensure efficient workflow and information sharing.
• Monitor and manage administrative processes to ensure deadlines are met.
• Assist with the preparation and processing of operational and customer documentation.
• Maintain office supplies and support the smooth day-to-day running of office operations.
• Ensure confidential information is handled securely and in accordance with company procedures.
• Provide general administrative support to management and operational teams as required.
• Contribute to process improvements and administrative efficiencies across the business.
• Represent RA Dalton professionally and positively at all times.

The duties outlined above are not intended to be exhaustive and may change as business requirements evolve.

• Minimum of 3 years experience within an office administration, business support or administrative role.
• Excellent organisational skills with the ability to prioritise a varied workload effectively.
• Strong telephone…