Care Co-ordinator

Job summary

Whetstone Medical Centre is looking a for care coordinator / receptionist to join the practice. The successful candidate will help navigate patients to the most suitable health care professional.

Main duties of the job Maintaining and monitoring the practice appointment system. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Signpost patients to the correct service. Initiating contact with and responding to, requests from patients, team members and external agencies. Photocopy documentation as required. Input data into the patients healthcare records as necessary. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team.

Manage all queries as necessary in an efficient manner. Maintain a clean, tidy, effective working area at all times. Monitor and maintain the reception area and notice boards. Support all clinical staff with general tasks as requested.

About us We're a friendly practice team made up of 4 partners, 2 salaried GP's, nurse practitioners and practice nurses who are supported by an administrative and reception team. Staff car park. NHS pension.

Details Date posted
18 August 2026

Pay scheme

Other Salary
12.71 an hour

Contract Permanent Working  pattern

Full-time

Reference numberAJob locations

Whetstone Medical Centre
44 Whetstone Lane Birkenhead Merseyside CH
41 2TF
United Kingdom Job description

Job responsibilities

Maintaining and monitoring the practice appointment system. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Signpost patients to the correct service. Initiating contact with and responding to, requests from patients, team members and external agencies. Photocopy documentation as required. Input data into the patients healthcare records as necessary. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team.

Manage all queries as necessary in an efficient manner. Maintain a clean, tidy, effective working area at all times. Monitor and maintain the reception area and notice boards. Support all clinical staff with general tasks as requested.
Job description
Job responsibilities

Maintaining and monitoring the practice appointment system. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Signpost patients to the correct service. Initiating contact with and responding to, requests from patients, team members and external agencies. Photocopy documentation as required. Input data into the patients healthcare records as necessary. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team.

Manage all queries as necessary in an efficient manner. Maintain a clean, tidy, effective working area at all times. Monitor and maintain the reception area and notice boards. Support all clinical staff with general tasks as requested.

Person Specification

Experience

Essential We are looking for someone who has excellent communication skills. Clear & polite telephone manner. Strong IT skills and proficient in the use of MS Office and Outlook.

Effective time management. Ability to work as a team member and on their own. Good interpersonal skills. Problem solving & analytical skills. Ability to follow policy and procedure. Polite and confident. Flexible and cooperative. Motivated forward thinker. High levels of integrity and loyalty. Sensitive and empathetic in distressing situations. Ability to work under pressure.

Flexibility to work outside of core office hours as practice is open from 8am to 6.30pm, Monday to Friday. The 35 hours will be split over the week in shifts…