Receptionist​/Legal Support Assistant

We are looking for a professional and organised Receptionist / Legal Support Assistant to provide a welcoming front-of-house service and high-quality administrative support to teams across More crofts. This varied Grade 3 role is ideal for someone who enjoys working with people, takes pride in excellent client care and can manage a busy workload with accuracy and discretion.

• Prepare the reception area before the office opens, ensuring refreshments are available, equipment is ready, answerphone messages are retrieved and relevant systems are logged in for interview room diary management and email messaging.
• Greet clients and visitors, take accurate messages, notify fee earners of their arrival and provide refreshments when required.
• Operate the switchboard and attendant console, providing clients with a courteous, accurate and efficient link to staff.
• Answer calls promptly, deal with routine enquiries, direct callers to the appropriate person and maintain a call log recording the time, caller, intended recipient and member of staff to whom the call was transferred.
• Keep the reception area, client waiting areas, toilets and shower facilities clean, tidy and appropriately stocked throughout the day.
• Prepare the Boardroom and interview rooms before the office opens, ensuring they are clean, tidy and at a comfortable temperature, and leave them tidy and sanitised following meetings when required.
• Keep the Boardroom and interview room booking diaries at Cotton Exchange up to date.
• Report telephone issues to BT and liaise with the IT Manager and/or Business Operations Partner until they are resolved.
• Assist with ordering and controlling kitchen supplies, stationery, sandwiches and refreshments for departmental meetings.
• Train colleagues on the switchboard so they can provide reception cover when receptionists are absent.
• Keep a record of fee earners’ whereabouts by liaising with staff.
• Provide audio and copy typing services to a high standard of accuracy, presentation and confidentiality, using the case management system where available.
• Maintain word-processing files, delete unnecessary documents and create precedents for documents used regularly.
• Undertake photocopying and ensure documents are complete, correctly ordered and professionally presented.
• Maintain confidential filing systems and organise deeds, documents and correspondence.
• Provide general administrative support to fee earners, including witnessing wills and accompanying clients to swear oaths where required.
• Participate in annual appraisals and six-month reviews, identifying training and development requirements.
• Undertake any other duties as required.

• Experience in reception, administration or customer service.
• Excellent communication skills and a professional telephone manner.
• Strong organisation, time management and attention to detail.
• Competence in Microsoft Office applications and confidence using digital systems.
• Ability to prioritise a varied workload, work independently and contribute as part of a team.
• A reliable, flexible and client-focused approach, with discretion when handling confidential information.
• Experience working in a legal or professional services environment.
• Experience using a legal case management system.
• Knowledge of legal terminology and office procedures.
• Awareness of Anti-Money Laundering and data protection requirements.

• A competitive salary package reflective of your experience
• Flexible and hybrid working options
• Health care contribution and death in service benefit
• Structured training and clear career progression pathways
• A supportive, inclusive and forward-thinking team environment