Business Support Officer Job Liverpool area,England UK,Administrative/Clerical

To provide a flexible, efficient Business Support function across Neighbourhoods and Housing including the development and maintenance of all budgetary and management information systems designed to support the effective operation of Neighbourhoods and Housing
To deliver specific subject matter expertise in the administration of Democratic Services processes.

Directly Responsible For:

Not applicable
Directly Responsible To

Business Support Team Leader

Main Areas of Responsibility:

To maintain appropriate, up to date and accurate records on relevant systems
To perform duties related to the processing of information, progress chasingof documentation and recording
To communicate with customers and residents via the telephone and face to face to resolve queries, complaints and requests for information
To provide a flexible service including dealing with visitors to site, scanning,photocopying, filing, post and other resource tasks as designated.
To maintain adequate stocks of stationary and keep storage/filing areas tidy
Coordinate committee reports and provide appropriate guidance to senior managers.
To collate and distribute item reports within agreed timescales and assist withthe Quality Assurance of item reports as appropriate.
To arrange, attend and minute/record meetings and forums across

Neighbourhoods and Housing
To ensure that minutes and decisions are distributed to authorised recipients within agreed timescales and in accordance with appropriate data protection guidelines
To offer guidance on procedural issues and timescales and progress actions/panel decisions as required.
To ensure recommendations are shared and recorded on appropriate ICTsystems within agreed timescales.
To provide day to day systems administrative support for service critical ICT
systems including M3, Flare, Civica, LALPAC, Child View, Leisure MISLegend (list not exhaustive). Duties to include new user requests, training of
new and existing users, ensuring system integrity, generating statutory returns.
Maintain confidentiality and adhere to information governance requirements
when dealing with information.
Co-ordinate the introduction of any new technology, systems, methods or procedures ensuring that they are efficiently incorporated in to working practices.
To provide support to officers on the delivery of Neighbourhoods and Housing
systems.
To act as the Directors PA and also provide cover for the Corporate Directors PA as necessary during periods of absence.
Use initiative in relation to managing your own workload and judgement toresolve and deal with problematic situations.
To work within a performance management framework and to aspire towards the objective and targets set out in individual performance plans.
To carry out any other tasks reasonably required of the post holder.

Budget and Financial Responsibility:

Being fully accountable for managing the councils resources well and complying with statutory requirements. This includes managing time, avoiding unnecessary waste, reuse and recycle resources to reduce personal impact.
To provide regular budgetary statistical and other information to Managers and assist teams and managers in the provision of financial protocols for services.
To assist with bank accounts and related financial systems
To input on all appropriate financial payments systems and take responsibility for processing pay runs and reports as required.
To liaise with Exchequer Management, team leaders and officers as required to ensure all protocols, audit requirements, standing orders and systems are
adhered to.

Person Specification Qualification

Completion of some formal training, preferably five GCSEs/ NVQ Level 3 or
equivalent, together with training, qualifications, or suitable experience in
Information Technology such as ECDL,…