Information and Reporting Officer; fte

Liverpool John Moores University (LJMU) is a distinctive, unique institution, rooted in the Liverpool City Region and with a global presence. Our students and staff, past, present, and future, are the beating heart of our city and can be found in every corner of every industry and community. We couldn’t exist anywhere else and have shaped the city in which we belong.

Working with the people of Liverpool to improve lives and support communities is at the heart of why we were founded and why we exist today.

We are seeking to recruit an experienced and motivated Information and Reporting Officer to join the Awards section of the Registry Services Team. This role is part of a team that supports the delivery of key business processes relating to assessment and examinations, progression, awards, certification and graduation.

You will have specific responsibility for supporting institutional awards and graduation processes and be required to liaise with Faculties, Professional Service Teams and external stakeholders to ensure clear communication across the institution to support the efficient delivery of the awards processes.

Working both independently and as part of a wider team, you will be responsible for managing a complex workload working with large data sets, meeting strict deadlines and maintaining a consistently high level of accuracy and attention to detail. You will also contribute to the development and delivery of guidance and training on graduation and awards processes, support project activity, and represent Registry Services within cross-University working groups.

Experience of administrative work within higher education is required. Experience of delivering customer orientated services is essential, alongside excellent verbal and written communication skills. You should be able to demonstrate good evaluation and problem solving skills and will be required to work closely with all the teams within the department but also to work/act on your own initiative. This is a busy department with lots of conflicting demands so the ability to work well under pressure is essential.

In return, we offer an excellent benefits package including generous annual leave entitlement, pension scheme, induction and development support as well as family-friendly policies.

This is an exciting time to join the university as we deliver the LJMU Strategy 2030 and its vision of LJMU as an inclusive civic university transforming lives and futures, by placing students at the heart of everything we do.

If you feel that this is the role you have been looking for and your skills and experience can make a real difference at LJMU, we look forward to hearing from you.

LJMU values diversity and provides a supportive and inclusive environment where everyone can fulfil their potential.