Flow Co-Ordinator

Position: Work Flow Co-Ordinator
Job:
Support Functions Other Contract type:
Permanent

Schedule:

Full-Time

Location:

Speke, Merseyside Speke United Kingdom Offer s is looking for a Work Flow Co-Ordinator to join our team in Speke - Liverpool on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary and benefits package.

The role holder will respond to, plan and organise the full life cycle of all facilities management work from customer enquiry to job  expected to deliver excellent customer service, interpreting, and managing work orders through the Maximo system, planning, and dispatching both reactive and planned and corrective maintenance works to a number of engineers, sub-contractors, and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate.

What will you deliver?

First point of contact for incoming telephone calls and service requests received by telephone and e-mail from EQUANS staff and our customers.

Interpret and log work order requests, inputting details into an electronic facilities management (CAFM) system, providing and tracking regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLA’s).Understand, identify, and apply the SLA for each service request and set expectations with customers.

Sort and dispatch call to engineers, sub-contractors and site managers based on the correct skill sets, geographical location and service delivery arrangements.

Re-plan/assign as required to manage workload and priorities of response.

Meet SLA targets and respond to customer requests.

Plan daily workload for engineers using available systems.

Prioritise urgent jobs and plan and dispatch operative/sub-contract support to meet urgent demands.

What can we offer you?

On offer is a competitive salary benefits package. which includes
24 days annual leave (+ public holidays)
Life Cover equivalent to 1.5 times annual salary

Employee discount shopping schemes on major brands and retailers

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme2 corporate social responsibility days per year Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Attractive Employee Referral Rewards Scheme Access to our growing employee networks
24/7 Employee Assistance Program and access to mental wellbeing appWho are we looking for?

Ability to work as part of a busy team.

Proficient in the use of IT, Microsoft Outlook, and Office.

Experience of the CAFM system (Maximo, ideally) is highly desirable.

Experience in a customer service role is highly desirable.

Excellent communication skills.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion  the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the…