Receptionist, Administrative​/Clerical

A receptionist post in the reception team at Bunbury Medical Practice, a surgery serving close to 5,500 patients. The work centres on care navigation, meeting patients face to face and by phone, managing appointments and carrying out administrative tasks such as data entry and clinical coding. The post is part time at 26 hours a week in a busy team that also supports clinical staff.

Essential requirements are GCSE maths and English at grade 4 and experience of working with the public and administration.

• Provide care navigation, face to face and by phone, and signpost patients to the right service
• Maintain and monitor the practice appointment system
• Process personal, telephone and online appointment requests
• Answer incoming calls and transfer them or resolve the caller's request
• Respond to requests from patients, team members and external agencies
• Clinically code data on the clinical system
• Enter new and temporary registrations and patient information, including into healthcare records
• Direct information requests such as SARs, insurance and solicitors letters and DVLA forms
• Run system searches and manage queries efficiently
• Support clinical staff with general tasks as requested
• Maintain the reception area, notice boards and a tidy working area
• Photocopy documentation as required

• GCSE maths and English at grade 4 or above

• Working with the general public
• Experience of administration duties

• Experience working within general practice