Executive assistant

Job title:

Executive Assistant

Band: 2

Salary: £30,837- £33,921

Available Locations:
Liverpool or Birmingham

Contract Type:
Permanent

Hours:

Full Time

Closing Date: 22-11-26

Interview Date(s): 8th and 9th December 2026 (subject to change)

Watch our Webinar on the above link and gain valuable insight into GCA and our recruitment processes.

Are you an organized, proactive communicator ready to drive operational excellence? Join our team to provide vital support, keep key priorities moving forward, and make a tangible impact on our executive operations every day.

This role provides essential daily administrative and operational support working closely with the Director and Business Manager to keep the Customer Experience Director’s office running smoothly.

• Providing full support to the Director with responsibility for full management of their diary.
• Maintaining an overview of the Director’s diary, having an understanding of the purpose of, background to and priority of each meeting.
• Booking all travel and accommodation, processing of expenses and meeting/greeting visitors.
• Working with the Business Manager to ensure urgent issues are picked up, understood and managed until conclusion.
• Providing support in meetings by taking minutes/actions, and taking these forward as necessary and until conclusion.
• Ensuring papers are thorough and are available well in advance with any important points highlighted.
• Liaising effectively with other senior managers’ private offices, both internally and externally, building good working relationships.
• Ensure the Director team mailboxes are regularly checked and are in order with appropriate flagging, categories and emails filed correctly.
• Handling ad hoc projects and being highly flexible to the business needs.
• The post holder will be required to follow relevant government functional standards and other related requirements and guidance.

• The ability to work as part of a team to build and develop strong customer and internal stakeholder relationships.
• Proven written and verbal communication skills, including the ability to clarify detail, provide/obtain information.
• Excellent organisational skills with the ability to prioritise own and others workloads and to undertake independent decisions with regard to own and others workloads without reference to line management.
• Experience of working with senior leader/director within the public or private sector, providing support and demonstrating good judgement on when to act and when to escape issues.
• Competent level of IT skills with the ability to learn new IT systems and processes.

• Changing & Improving
• Making Effective Decisions
• Seeing the bigger picture - lead success profile

Experience (A link to the Civil Service Success Profiles Framework is provided below)

Success Profiles Framework

• Competitive salary
• Generous pension scheme
• A discretionary non-contractual performance related bonus
• Working remotely in addition to working in advertised office location
• Flexi time scheme (available for B1-B6)
• Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays

Find out more about the rewarding work that we do in our candidate pack. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy. We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact

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