De Mobilisation Coordinator

Job Role: Demobilisation Coordinator

Location: Hybrid, Luton Office

Hours: Monday to Friday (35 hours per week)

As the Demobilisation Coordinator, you will contribute to our vision of being the favourite property manager by:

• Working alongside the Operations team as well as RMC, RTM and incumbent agents, this role coordinates new instructions from concept to full day-to-day management; ensuring the full and timely set up of systems in readiness for handover.
• You will also have full responsibility of the administration activities relating to the demobilisation process, ensuring information is passed to new agents in line with industry guidelines and that relevant team’s complete actions where needed, as well as acting as the single point of contact for all new agents.
• The Demobilisation Co-ordinator will assist in planning the demobilisations, monitoring progress, escalating issues and ensuring the timely closing of tasks to a high standard. This role provides an effective and efficient support service to the Operational Managers, Clients and Customers.

The team will report to Demobilisation Manager.

• Coordinate, to completion all the demobilisation activity, completing relevant documentation as part of the process, ensuring all customer requirements are met.
• Liaise with all relevant parties to ensure a smooth transition, ensuring relevant information is relayed appropriately and timely.
• Managing other deliverables to the process, using open communication and influencing skills to ensure required deadlines are met.
• Maintaining electronic filing systems.
• Compiling regular reports for distribution to the department and wider business.
• Update and ensure accuracy of CRM system and other databases.
• Management of communal mailboxes.
• To carry out any other reasonable requests/duties to support the broader Customer Support team
• Ensure task ownership and aim to resolve issues first time.

• Demonstrable experience of delivering an exceptional customer service.
• Confident, articulate communicator – both orally and in writing; able to build relationships with all types of customer and clients with a resolution focused mentality, creative in your approach.
• Able to work with autonomy and as part of a wider team
• Efficient in maintaining administration and record keeping electronically
• Demonstrable ability dealing with problems and challenges effectively.
• Good knowledge of Health and Safety regulations.
• Ability to work under pressure resilient, able to prioritise and manage time effectively.
• Excellent IT skills, social-media awareness and up to date with new technology.

We’re committed to promoting diversity at First Port and recruit on merit. We will consider applications from job share applicants.