Customer Collaboration Manager

1 week ago Be among the first 25 applicants

Vacancy Name Customer Collaboration Manager

Employment Type Permanent

Country United Kingdom

Location Liverpool

Business Area Operations

Workplace Type Hybrid

About Princes The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business.

The job holder is responsible for managing the full team responsible for demand planning, and order processing through to leading collaboration for all Retail / Channel customer base. Support the Head of Customer Service and Collaboration to deliver Supply Chain strategic plans. To provide the business with a rolling 24 month demand plan based on sales forecasts, historical trends, seasonality and promotional / event overlays.

To enable delivery of customer service targets within agreed inventory targets. Management of the Customer Service Team Managers directly and the Customer Development Mangers, Demand Planners, Customer Planning Managers and Order Fulfilment Assistants in-directly.

• Lead, develop and implement the annual strategic Supply Chain plan
• Support and execute all commercial agreements and ensure delivery parameters are adhered to
• Responsible for delivering forecast accuracy targets
• Volume c.150m cases per year. Turn-over c.£1.2bn
• All foods and drinks SBAs
• Regular travel to customer head offices and other sites
• Princes representative on retailer forums
• 2 direct reports, 16 indirect reports.

• Manage the end-to-end process for all customer accounts from order processing through to longer term strategic projects.
• Ensure the full team of up to 18 reports complete all responsibilities to the required standard.
• Ensure team adhere to company policies. Closely monitor effectiveness of Customer Supply Manager roles with retailer counterparts.
• Work closely with Sales to ensure Supply Chain strategies are aligned to commercial strategies.
• Develop senior level contacts across all retail accounts. Ensure that customer supply strategies are understood. Evaluate potential impact on Princes and coordinate responses.
• Ensure joint Supply Chain plans are in place with retail customers.
• Coordinate all seasonal planning activity across all accounts for peak trading periods e.g. Christmas and summer planning. Where required, manage the use of customer systems and customer supply chain analysts in order to accurately forecast requirements.
• Manage on-shelf availability in each retailer by ensuring that master data and seasonal profiles are correctly set up in retailer systems and aligned with Princes data. Identify exceptions on a daily basis and agree and implement corrective action with the retailer.
• Take the lead as Princes representative on retailer cross supplier forums and any other cross industry Supply Chain development programmes.
• Ensure we are maintaining a weekly sales forecast for every SKU for a rolling 24 month period within the statistical forecasting package.
• Ensure all forecasting processes are adhered to with consistent WOW across the Demand Planners.
• Monitor and report sales performance against forecast and take corrective actions to deliver forecast accuracy targets.
• Ensure promotional forecasts are challenged & verified utilising historical analysis and current / future market intelligence.
• Ensure monthly internal reviews with Account Managers take place to agree the forward plan - focussing on forecast accuracy, promotions, changes in distribution, new listings & discontinuations.
• Ensuring the monthly customer collaborative forecasting meetings are delivering the expected results.
• Provide a weekly update of Sales Projection for the month, highlighting key variances to the Fixed forecast. (Monday and Friday)
• Provide a monthly update on prior month performance and key headlines for the next 3-month horizon.
• Support the Demand Review meetings and provide analysis…