Customer Propositions Assistant

Matalan Liverpool, England, United Kingdom

From humble beginnings to disruptive innovations in the retail industry, Matalan is ever‑evolving. We champion equality for all and build inclusive culture where colleagues can bring their true selves to work. We give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role.

Competitive salary plus core benefits.

Full time, 38.75 hours per week, permanent contract.

As Customer Propositions Assistant you will support the development and delivery of customer propositions that help define the Matalan brand to our customer base. You will work closely with the Customer Propositions Manager and wider teams to shape, test and communicate propositions that drive customer engagement and loyalty.

Proposition Development

• Support in gathering data and insights to understand customer needs, behaviours, and market trends.
• Contribute ideas to proposition initiatives that improve customer experience and brand differentiation.

Insight & Analysis

• Support the collection and organisation of customer and competitor insights to inform proposition planning.
• Track performance of customer propositions through key metrics such as engagement, conversion, and satisfaction.
• Prepare summary reports and presentations for internal stakeholders.

Campaign & Communication Support

• Work with Brand and Digital Marketing teams to ensure propositions are clearly reflected across all campaigns.
• Assist in updating proposition materials and messaging across online and in‑store channels.
• Help create narrative that reflects Matalan’s positioning across all new propositions.

Cross‑Functional Collaboration

• Liaise with colleagues in CRM, Product, and Digital to ensure proposition elements are implemented effectively.
• Coordinate meetings, timelines, and updates between teams working on proposition projects.
• Support administrative and organisational tasks to keep projects on track.

• Previous work experience or relevant degree within marketing, brand, customer insight, or a related role (retail experience desirable but not essential).
• Strong written and verbal communication skills.
• Comfortable working with data and research tools (e.g., Excel, survey platforms, or analytics dashboards).
• Good understanding of customer‑focused marketing and brand principles.
• Proficient in Microsoft Office and collaborative tools (e.g., Teams, SharePoint, or similar).

• 20% staff discount, increasing with length of service
• Thrive Recognition Scheme
• Wellbeing support provided by the Retail Trust
• Life Assurance
• Retail Rewards platform offering discounts for other retailers
• Pension Scheme
• Access to a wide range of career development
• Additional benefits may apply depending on your role and area of the business