Customer Success Legend

What we are building at Conveo

Conveo is the AI research platform enabling fast, affordable, and high quality consumer / B2B research. Global brands like Unilever, Google, and Orange use our AI video interviewer to generate across insights, marketing, and product teams.

The current/traditional research methods companies rely on are slow, expensive, and superficial. Running great research also requires expertise which is a blocker to many companies. That directly affects how well companies understand their customers and how well they can serve them.

You will join an extremely talented team of incredibly passionate, high-energy people. We go the extra mile while having the best time of our lives. Our team has the combination of decades of market research knowledge, incredible engineering ability, and experience building companies.

• We truly care about our clients and the problem we solve. That means we humbly go the extra mile every time.
• Our engineering team talks directly with our customers. No layers in between.
• We work hard and we have fun.
• To keep our quality bar incredibly high, we want to execute with the smallest possible team.

As a Customer Success Manager at Conveo, you ensure that day-to-day users, researchers, marketers, product teams, get meaningful value from Conveo fast and expand their usage over time. You are the product and research expert who helps teams run world-class research, drives bottom-up adoption, and deeply understands how customers execute work on the platform.

You will work closely and build relationships with with researchers across marketing, product, and strategy at global Fortune
500 brands. Your goal is to make customers love our product and our team by going above & beyond to helping clients get value from Conveo

You will sit at the intersection of research, product, and commercial outcomes
. Previous research experience is helpful, but not a requirement!

Your mandate: ensure customers see tangible value fast, expand their usage over time, and turn them into referenceable advocates.

This is a high‑impact, hands‑on role in which you will:

• Work directly with insights, marketing, and product teams at global brands.
• Translate research and business objectives into high‑quality projects on Conveo.
• Partner closely with Account management on renewals and expansions.

• Lead users from onboarding to early wins, ensuring time-to-value is short.
• Design success plans (goals, value metrics, usage milestones).
• Train teams on running projects, analyzing results, and applying insights.

• Build personal, trusted relationships with day-to-day users.
• Help customers translate business problems into research designs on Conveo.
• Provide hands‑on support for pilots, project setup, analysis flows, and best practices.

• Ensure users execute insightful, methodologically sound projects.
• Pull in Conveo’s research specialists when advanced support is needed.
• Monitor pilot success metrics and turn them into internal wins for your champions.

• Track usage, engagement, and stakeholder coverage at the user level.
• Flag risks early (low activity, org changes, unclear ownership).
• Prepare clear documentation and insights for the Account Manager to inform commercial strategy.

• Turn user observations into actionable insights for PM & Engineering.
• Identify friction and help prioritize features that drive adoption.
• Create templates, playbooks, and materials that scale customer onboarding.

• 4+ years in Customer Success, Consulting, Market Research or similar roles
• Excellent communication skills: active listener, clear writer, strong at framing trade‑offs and influencing decisions
• High energy, sense of ownership, and bias to action. You are comfortable in a fast‑moving, low‑politics, high‑standards environment.
• Comfortable working with AI‑driven products and…