Account Manager

Full-time, Permanent, Fully remote

Salary c. £35K + bonus

This role is responsible for the effective management and delivery of Memcom’s membership and sponsorship accounts.

It focuses on building strong client relationships, ensuring a seamless onboarding experience, delivering agreed benefits, and supporting retention and long-term value. The position centres on service excellence, coordination and administration rather than new business development.

• Manage onboarding for new members, ensuring a structured and welcoming introduction
• Act as the primary day-to-day contact for member queries and support
• Maintain regular engagement to encourage active participation and service usage
• Support renewals by ensuring members clearly understand and receive value

• Coordinate delivery of sponsorship agreements and benefits across events, digital channels and publications
• Maintain accurate records of contracts, deliverables and timelines
• Serve as a key contact for sponsors on operational matters
• Support renewals through professional and consistent account management

• Maintain clear documentation of contracts, commitments and key dates
• Track fulfilment of sponsorship and membership deliverables
• Support invoicing and ensure commercial documentation is accurate and up to date

• Produce timely reports demonstrating delivery and outcomes for sponsors
• Collate engagement and activity data to support ROI discussions
• Contribute to improving reporting processes and templates
• Share insights to strengthen membership and sponsorship offerings
• Maintain accurate CRM records for members and sponsors
• Track engagement, contract status and key interactions
• Collaborate with events, marketing, recruitment and consultancy teams
• Support live events where required
• Contribute flexibly within a small team environment