Business Development Manager

Business Development Manager

Our client operates the city's waterfront event campus – the interconnected M&S Bank Arena, and Exhibition Centre Liverpool as well as ticketing agency and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, they have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing their offer over the last decade to that of a world-class provider of venue and event services.

Company Benefits

Our client is an award-winning, world-class venue and their people are at the heart of everything that they do. Recognition and reward are of huge importance to them and just some of the benefits staff can enjoy including:

• An enhanced holiday scheme, which increases with length of service.
• An excellent pension scheme is available.
• Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
• Enhanced maternity, paternity and adoption leave schemes.
• An excellent occupational sick pay scheme.
• Free onsite parking right in the heart of the city centre.
• Employee Reward Platform.
• Agile working and flexi time policies, where appropriate and in line with business needs.
• A dedicated wellbeing strategy to support staff when at work.
• 25 Qualified Mental Health First Aiders on site.

Our client is a place where you can truly make a difference. Some of the wonderful things they have achieved / continue to work towards:

• Disability Confident Employer
• Member of the Fair Employment Charter
• Real Living Wage employer
• Social value impact plan – last year they contributed over £6.4m
• Green Meeting’s Gold Standard
• Sustainability Strategy
• Positively influencing biodiversity – they have three beehives on their campus grounds.
• Carbon Neutral Campus
• Accessibility Strategy
• Access Able Guide

About Our Client’s Ticketing Agency

The Ticketing Agency is the dynamic ticketing division of the M&S Bank Arena, part of our client, connecting fans with live events, exhibitions, attractions, and more. Their mission is to provide seamless, industry-leading ticketing experiences while maximising commercial opportunities for clients across the UK.

They are seeking a driven Business Development Manager to spearhead the growth of their ticketing services, expanding their reach to regional and national clients, and driving revenue through innovative ticketing and commercial solutions.

About the Role

As a key member of the team, you will:

• Seek new primary ticketing and commercial partnerships, both regionally and nationally.
• Lead on all business development activity including bids, tenders, and ticketing agreements.
• Maximise revenue from existing clients while increasing retention.
• Collaborate with internal teams to ensure smooth client onboarding, reporting, and event configuration.
• Contribute to sales and marketing strategy, budget planning, and ongoing market analysis.
• Represent the Ticketing Agency at client meetings, exhibitions, and industry events nationally.

Main duties of this role include:

• Develop and implement a strategic sales plan to drive revenue growth.
• Negotiate commercial opportunities, partnerships, and contracts in line with our client’s policies.
• Monitor and ensure contractual obligations are delivered and logged accurately.
• Collaborate with marketing, finance, and client teams to optimise client experiences and operational efficiency.
• Analyse market trends, competitors, and risks to inform strategic decisions.
• Support GDPR compliance in all client and commercial dealings.

They highly value the behaviours, attitudes and skills which will help you to develop and excel in this role. They are looking for someone who:

• Proven experience influencing decision-makers, negotiating, and presenting successfully.
• Demonstrable experience in events or venues ticketing.
• Strong sales experience, ideally within live events or the entertainment sector.
• Excellent organisational skills and ability to prioritise high volumes…