Business Architect

B&M Retail is one of the UK's leading variety retailers, continuing to grow at pace with an ambitious expansion strategy. We are looking for a hands‑on Business Architect to establish, shape and embed our end‑to‑end process landscape as part of our B&M Back to Basics Transformation Programme.

This is a unique opportunity to build process capability from the ground up in a business where formal processes are still evolving. You will define the standards, create the taxonomy, and map the organisation’s key processes end‑to‑end, leaving a lasting legacy of clarity, simplicity and operational excellence.

This role is a 12 month fixed term contract based at our Support Centre in Speke.

• Establish and own the business process capability framework
• Develop the process taxonomy and end‑to‑end (E2E) process architecture
• Create structured process maps (L0–L4, and L5 where appropriate)
• Define and implement a consistent process mapping standard across the business
• Map processes capturing organisation design, systems, manual activities, controls, reporting and hand‑offs
• Identify and resolve interdependencies across business areas
• Work closely with functional leads and technology teams to gather inputs
• Challenge and simplify both new and emerging processes to build a more efficient operating model
• Coach and upskill business teams to embed sustainable process ownership
• Ensure all processes are user‑centred and aligned to the future operating model

• Enjoy bringing structure to complexity and ambiguity, building clarity at all levels within the business
• Have experience building process frameworks in environments where processes are immature or undocumented
• Can translate information from multiple sources into clear taxonomies and process maps
• Understand end‑to‑end thinking and cross‑functional hand‑offs
• Have strong stakeholder management and influencing skills
• Are comfortable challenging ways of working to drive simplification
• Hold a Lean Six Sigma Yellow Belt (or have equivalent practical experience)
• Have experience working in transformation or large change programmes

We offer a competitive benefits package, including discounts in-store and with a wide range of retail and hospitality partners. Check out our full benefits here -

If you’re a natural organiser that can shape improved ways of working, apply today!

B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.