Guest Experience Advisor

Liverpool Experience Campus operates the city's waterfront event campus – the interconnected M&S Bank Arena, Liverpool Experience Campus and Exhibition Centre Liverpool as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing our offer over the last decade to that of a world‑class provider of venue and event services.

• Enhanced holiday scheme which increases with length of service.
• Excellent pension scheme.
• Premium health care policy, including an employee assistance line and contributions towards medical costs such as dental and optical, and staff discounts.
• Enhanced maternity, paternity and adoption leave schemes.
• Excellent occupational sick pay scheme.
• Free onsite parking in the city centre.
• Employee Reward Platform.
• Dedicated wellbeing strategy to support staff when at work.
• 25 Qualified Mental Health First Aiders on site.

As a Guest Experience Advisor, you'll be based across our Guest Experience and Business Centre desks, acting as a central point of contact for a wide range of queries and needs. From assisting with internal meetings to promoting exhibitor services, your role will be pivotal in upholding our five‑star standards.

• Provide a warm, professional welcome to all visitors across our venues.
• Co‑ordinate internal meetings and ensure they are delivered to a 5
  * standard.
• Ensure all visitors have the correct accreditation for site access.
• Create schedules and manage bespoke digital content for internal meetings on a daily basis.
• Actively promote and upsell our ‘Exhibitor services’, maximising revenue opportunities and facilitating the client and exhibitor invoicing process.

• Enthusiasm and passion for the events industry.
• Highly organised and adaptable, with great attention to detail.
• Collaborative spirit, thrives in a team environment.
• Communicates honestly and professionally.
• Embraces opportunities for personal and professional growth.
• Treats everyone with respect and helps create an inclusive and welcoming atmosphere.
• Finds joy in delivering exceptional service to every guest.
• Experience in the events or hospitality sector, or a strong background in customer service.
• Experience coordinating and supporting internal meetings desirable.

Liverpool Experience Campus knows the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive workforce where everybody feels respected, is treated fairly and diversity is celebrated. We strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.