OR– Venue & Event Manager

PAYE: £19.40 per hour

Shift pattern to include weekend, bank holidays and unsociable hours. Office based, Non hybrid work.

You will lead client liaison from sales through to operational delivery of events across City Hall venues. Acting as the primary point of contact throughout the client journey, you will ensure all events are delivered to an exceptionally high standard, meeting client expectations and full compliance with venue operations legislation.

You will play a key role in ensuring City Halls venues and events are recognised as exemplars of excellence for both internal and external customers.

Directly Responsible For:

• Client liaison
• Event operations staff during on-site event delivery

Directly Responsible To:

• Venue Operations Managers for:
  • St George’s Hall
  • Liverpool Town Hall
  • Croxteth Hall

• Drive new income streams and identify sales opportunities across St George’s Hall, Liverpool Town Hall & Croxteth Hall
• Develop, sell, coordinate and manage bespoke corporate and public events end-to-end
• Cross-sell venue hire opportunities across City Halls, with a focus on weddings and events
• Conduct client presentations and venue show rounds to convert enquiries into confirmed bookings
• Prepare accurate quotations, proposals, and procurement documentation in line with LCC Standing Orders
• Build and maintain strong client relationships through effective CRM usage
• Respond to client enquiries promptly, professionally, and in line with City Halls standards

• Produce detailed event specifications capturing full client requirements
• Coordinate all event logistics including equipment, catering, décor, suppliers, AV, and performers
• Lead pre-event operational briefings with clients, staff, contractors, security, and suppliers
• Ensure seamless delivery of all events across City Halls and external spaces (e.g. Concert Room, Great Hall, Visitor Centre, The History Whisperer, Public Realm, St John’s Gardens)
• Ensure all events comply with licensing conditions, legislation, and Council requirements
• Maintain oversight of the full events calendar and attend operational meetings as required
• Act as Event Manager for events across varying scales and locations

• Act as a key user of the Venue Management System and CRM platforms
• Maintain accurate event records and operational documentation
• Produce post-event reports, including financial analysis (profit/loss and cost breakdowns)
• Monitor operational implications of bookings and flag risks or requirements
• Support development of processes to improve efficiency across venue operations

• Act as primary point of contact for all client-related issues across venues
• Deliver outstanding customer service and adapt to diverse client requirements
• Ensure all internal and external stakeholders deliver consistent service excellence
• Build strong working relationships with clients, contractors, and internal teams

• Ensure full compliance with Health & Safety legislation (HASWA) and LCC policies
• Develop and implement Risk Assessments and Method Statements
• Ensure all event activity complies with legal, licensing, and regulatory requirements
• Act as a designated First Aid responder
• Support safe working practices across all venue operations

• Support the Communications and Marketing Manager by sourcing images, copy, and content
• Contribute to promotional activity across websites and social media channels
• Help maximise visibility and awareness of City Halls events

• Support the Head of Venue Operations in improving event delivery standards
• Identify areas for operational improvement and share best practice
• Advise on innovations to enhance venue performance and customer experience
• Demonstrate a strong commitment to continuous improvement and excellence

• Support procurement processes to secure best value for money
• Monitor expenditure and ensure activities remain within budget
• Produce financial reporting and ensure commercial awareness across all activity
• Demonstrate responsible management of council resources, including reuse and waste reduction

• Promote social value outcomes across all activities, supporting economic, social, and environmental benefits
• Contribute to the delivery of the Council Plan
• Deliver excellent internal and external customer service
• Engage in training, performance management, and team communications
• Promote equality, diversity, and inclusion in all work practices
• Ensure compliance with all Council policies and safety requirements
• Undertake any other duties reasonably required in line with the role

• No direct line management responsibility

• Occasional manual handling during event…