Fleet Controller

Do you thrive in a fast paced environment where each day brings new challenges? If so, we have an exciting opportunity to join our busy fleet desk team as a Fleet Controller!

You'll take a practical, solutions focused approach to your work, using good judgment to prioritise tasks, resolve issues and keep things moving forward.

You'll handle day-to-day responsibilities and handle unexpected challenges whilst remaining calm, resourceful and focused on delivering results.

Other duties will include:

• managing inbound enquiries for reactive maintenance, defects & breakdowns
• accurately processing orders and ensuring all details are captured correctly via our Tranman system
• coordinating closely with customers & our garage network to guarantee timely service & maintenance bookings
• providing clear, friendly and professional responses to customer queries
• maintaining up-to-date records and supporting the smooth running of daily operations.

You'll bring excellent organisational and time management skills, supported by previous experience in a similar role, ideally within the fleet sector.

You'll also have:

• exceptional customer service and communication skills, enabling you to build strong relationships and deliver a positive experience at every interaction
• the ability to multitask effectively and stay composed under pressure, even when handling competing priorities or tight deadlines
• aproactive, hands on approach, with the drive to take initiative, solve problems and ensure tasks are completed to a high standard.

• A combined pension contribution of up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28with length of service.
• The opportunity to sell up to five days of holiday every year.
• The opportunity to buy up to ten days of holiday each year (subject to conditions).
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• The opportunity to lease a new electric car through salary sacrifice (subject to conditions).
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• Access to an interactive health and wellbeing platform.
• Support from trained mental health first aiders.
• A £1,000 referral fee if you recommend someone who is successfully recruited by us.

We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.