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CX Transformation Lead — AI-Driven Customer Experience
Job in
Liverpool, Merseyside, L1, England, UK
Listed on 2026-07-30
Listing for:
PVH (Tommy Hilfiger/Calvin Klein)
Full Time
position Listed on 2026-07-30
Job specializations:
-
Business
AI Business & Operations, Change Management
Job Description & How to Apply Below
Capco is seeking a CX Transformation Specialist in London (Hybrid) to lead customer-experience programmes across financial services. You will design strategic customer journeys, operating models and AI-enabled experiences that drive measurable outcomes.
You will partner with senior stakeholders and Capco teams to deliver end-to-end transformations, apply design thinking, and inform proposals and business development.
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