Customer Insights & CX Programme Manager; B2B

Commercial & Marketing

Marketing

London, UK

Overview

Application

Date posted:
April 20, 2026

Permanent

Full-time

Remote

Kingspan Data Solutions is a global leader in mission-critical data centre infrastructure, delivering innovative solutions that support the performance, efficiency, and scalability of today’s high-performing data centres.

As one of the fastest-growing divisions within Kingspan Group plc, Kingspan Data Solutions operates across Europe, the Americas, the Middle East, and Asia-Pacific. We bring together specialist businesses with deep expertise in physical infrastructure, enabling customers to deliver high-performance, energy-efficient, and future-ready data centre solutions at scale.

We are looking for a Customer Insights & CX Programme Manager who will drive our global Voice of Customer (VoC) programme and translate customer insights into meaningful business impact.

This role combines customer insight, project management, and stakeholder engagement
, working across multiple regions and business units in a complex matrix organisation. You will play a key role in ensuring customer feedback is not only collected but embedded into decision-making and improvement initiatives across the business.

This role can be based in the UK or Ireland and offers remote, hybrid, or onsite flexibility
.

• Lead and coordinate the global Customer Feedback and Voice of Customer programme across regions and business units
• Develop and implement a scalable VoC framework
  , balancing global consistency with local market needs
• Analyse customer data and feedback to generate clear, actionable insights and recommendations
• Translate insights into compelling presentations for senior stakeholders and leadership teams
• Partner with commercial, marketing, and regional teams to ensure strong adoption of insights and tools
• Drive cross-functional alignment in a matrix environment to support customer-led decision making
• Support and help deliver customer-driven improvement initiatives
  , ensuring measurable outcomes
• Manage multiple projects simultaneously, ensuring delivery against timelines and priorities

• 4–8 years’ experience in Customer Insights, Customer Experience, Analytics, or similar roles
• Proven experience in a B2B environment (essential)
• Experience working across multiple business units, brands, or regions in a matrix organisation
• Strong track record of stakeholder management and influencing decision-making
• Demonstrated ability to manage multiple projects and priorities effectively
• Experience with VoC programmes, NPS, CSAT, and survey platforms (e.g. Qualtrics)
• Strong analytical skills using Excel, Power BI, Tableau or similar tools
• Ability to translate data into clear, impactful insights and presentations
• Excellent communication skills, with a proactive and solutions-oriented mindset

• Experience in manufacturing, construction, engineering
  , or similar complex B2B industries
• Alternatively, experience in technology or engineering-led environments

Permanent and full-time employees enjoy competitive compensation, flexible working options, and the opportunity to work as part of a fast-growing global business. At Kingspan Data Solutions, you will be part of a collaborative, high-performing team where you can take ownership, develop your skills, and directly contribute to shaping customer experience across international markets.