Commercial Support Administrator Centre

Part of Handl Group of Companies, MLA is a recognised Tier 1 Med Co agency, with over 30 years’ experience in the industry, we are proud to deliver reporting services that set the standard. Year on year, we deliver quality, efficiency, and value for money across RTA, Industrial Disease, Military Claims and Housing Conditions Claims and will continue to provide reporting services the only way we know how – the MLA way!

We are seeking a highly organised and detail-oriented Commercial Support Administrator to join our team. This is a key role, acting as a bridge between our internal business functions and our valued customers.

Working within our multi-disciplined Commercial Support Team, you will manage communications from a central mailbox and direct dial, providing first-class support to the Commercial Director, Business Development Managers, Operations and Finance teams.

• Produce bespoke reports for internal teams and external customers on both a regular and ad hoc basis.
• Act as a point of escalation for complex business queries.
• Build and maintain prospect lists to generate new leads through telephone, email and mailshot campaigns.
• Communicate positively and professionally about MLA’s services to customers.
• Collaborate with management on new and emerging market opportunities.
• Conduct commercial negotiations with customers and key stakeholders.
• Perform due diligence to ensure all customers hold valid registrations and accreditations.
• Maintain and update system databases across multiple platforms.
• Manage the smooth onboarding of new customers.
• Oversee inactive accounts, placing cases on hold and safeguarding the business.
• Follow up on internal campaigns to capture and nurture new business.
• Keep all departments informed of contractual changes with customers.
• Foster stronger, more effective customer relationships.

Please note:

this list is not exhaustive and may evolve with the role.

• Strong IT skills, including proficiency in Excel.
• Exceptional attention to detail, with the ability to analyse and validate data.
• Ability to work independently while being a proactive and enthusiastic team player.
• Excellent organisational skills, with the ability to prioritise and meet deadlines.
• Outstanding interpersonal skills, with clear and professional verbal and written communication.
• Ethical and transparent in dealings with customers.
• Courteous yet confident in approach.
• Respectful of customer and business confidentiality.
• Strong problem-solving skills with proven multitasking abilities.
• Previous experience in a customer support or commercial support role.

• Experience:
  
  Minimum 4 years in customer service preferred.
• Be part of a dynamic, growing company with a collaborative culture.
• Competitive salary and benefits package.
• Opportunities for professional development.
• A positive and inclusive working environment where your contributions are valued.