Customer Service Apprenticeship

Introduction

We are a busy, growing car sales business seeking a reliable, detail-oriented Accounts Apprentice to join our accounts department. This is an excellent opportunity for someone looking to start a career in accounting and business administration within the motor trade industry.

Solo NW Limited, the cheapest used car dealer in Liverpool. We are a family business with a proud history of selling cars cheaper than market value. In fact, according to Auto Trader, 94% of our cars are sold too cheap!

Since we started our business in 2008, we have constantly grown. Starting with a small number of cars in just 1 unit. We now have 100+ different cars every month spread across one large site. We’ve also positioned ourselves in the market to remain the place for the cheapest motors on Merseyside.

• Accurately inputting vehicle purchase and sales invoices
• Recording customer deposits and payments
• Filing and maintaining finance agreements and customer documentation
• Matching supplier invoices to vehicle purchases
• Scanning, uploading, and organising documents
• Supporting month-end administrative processes
• Generalaccountsand administrative support as required

After completing a Customer Service Apprenticeship, you can progress from Customer Service Advisor to Senior Advisor, Team Leader/Supervisor, and eventually Customer Service Manager or Operations Manager. You may also move into areas such as sales, HR or business administration.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Team working
• Patience

Course: Customer service specialist (level
3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Week: Monday to Friday, 9.00am to 5.00pm.

Expected Duration: 1 Year 3 Months

Training Provider: ACCESS FURTHER EDUCATION LIMITED